MARIAN DONLEY
Philadelphia,PA
Summary
Committed, detail-oriented professional with extensive healthcare experience, excelling in patient service and insurance verification. Proven track record in customer service excellence and relationship management, adept at navigating varied insurance systems. Recognized for enhancing patient satisfaction and streamlining appointment management, ensuring seamless operations in a fast-paced environment.
Overview
17
17
years of professional experience
Work History
Insurance Verification/Administrative Support/ Patient Service Representative
Wills Eye Hospital Pediatric and Strabismus Clinic
Philadelphia, USA
09.2023 - 06.2025
- Welcomed and checked in patients using NextGen software, ensuring accurate demographic and insurance records.
- Scanned ID and insurance cards, collected payments and copays efficiently.
- Scheduled follow-up appointments, provided copies of prescriptions, diagnostic orders, referrals, and notes.
- Performed clinic opening and closing duties, prepared and adjusted daily charts as per schedule.
- Prepared exam rooms to specific needs of scheduled doctors.
- Verified patient insurance status prior to appointments, contacted guardians about referrals needed, out-of-network issues, termed insurance plans and collected updated insurance information.
- Utilized PEAR, Navinet, UHC, Availity and other platforms to verify insurance policy statuses and check referrals.
- Scanned all intake forms, correspondence, referrals, authorizations and outside records into patient files, notified doctors of incoming diagnostic results and lab results through NextGen tasking system.
Contact Lens Buyer
Modern Eye
Philadelphia, USA
06.2010 - 05.2022
- Ordered, tracked and maintained all inventory for diagnostic and retail contact lens products.
- Maintained positive supplier relationships to improve lead time, cost and quality.
- Contacted customers about order collection status or back ordered product lead time.
- Requested pricing quotes from suppliers to determine best source of supply.
- Instructed customers on how to insert, remove and care for contact lenses.
- Worked directly with patients and vendors to rectify all issues with defective or exchanged product.
Dispensing Optician /Patient Service Representative
Modern Eye
Philadelphia, USA
01.2008 - 04.2022
- Checked in patients using Eye Cloud system, confirming demographic records and insurance information accuracy.
- Verified patient insurance cards and collected copayments efficiently.
- Scheduled follow-up appointments while providing copies of prescriptions and referrals.
- Conducted pre-tests for optometric examinations, including Humphrey Visual Field tests, auto refraction and Optos retinal imaging.
- Assisted patients in selecting frames and lenses based on visual needs and budgets.
- Collected detailed customer measurements for optimal frame fitting and wrote precise work orders.
- Instructed customers on proper eyewear usage and care methods to enhance adaptation.
- Cultivated strong relationships with patients, achieving recognition for exceptional eyewear sales.
Education
High School Diploma -
Cherry Hill High School West
Cherry Hill, New JerseySkills
- Customer service excellence
- Appointment management
- Insurance verification
- Multi-tasking abilities
- Relationship management
- Verbal and written communication
- Inventory control
- Vendor management
- Purchasing processes
Timeline
Insurance Verification/Administrative Support/ Patient Service Representative
Wills Eye Hospital Pediatric and Strabismus Clinic
09.2023 - 06.2025
Contact Lens Buyer
Modern Eye
06.2010 - 05.2022
Dispensing Optician /Patient Service Representative
Modern Eye
01.2008 - 04.2022
High School Diploma -
Cherry Hill High School West
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