Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Marian Foster

Marian Foster

Charlotte,NC

Summary

  • Talented professional good multitasking, organizational and verbal and written communication skills. Expertise includes writing content on topics diverse topics and customer satisfaction by delivering quality service and unparalleled support.

Overview

5
5
years of professional experience

Work History

Provider Support Associate

Grow Therapy
09.2022 - 04.2023
  • Assisted clients through chat support, addressing their inquiries, resolving issues, and providing guidance on healthcare products and services
  • Maintained a high level of professionalism and empathy while interacting with clients, ensuring a positive experience and customer satisfaction
  • Utilized chat support platforms and CRM systems to manage and document customer interactions accurately
  • Collaborated with cross-functional teams to resolve complex client issues and escalate when necessary

Arts and Features Writer

The Blue Banner
Asheville, NC
2019.08 - 2020.05

● Efficiently managed multiple online platforms and tasks simultaneously as a news writer, demonstrating strong organizational and multitasking abilities in a fast-paced environment.
● Maintained a detail-oriented approach while managing various responsibilities, ensuring accuracy and precision in delivering news content.
● Consistently found solutions to intricate issues within deadlines, ensuring that news articles were delivered promptly and met required standards.

Sales Associate

Kohls
09.2018 - 01.2020
  • Maintained knowledge of product inventory, promotions, and sales to effectively guide customers in their purchasing decisions
  • Operated cash registers, processed transactions accurately, and resolved any customer inquiries or concerns
  • Restocked merchandise, organized sales floor displays, and ensured a clean and inviting shopping environment
  • Collaborated with team members to achieve sales targets and deliver outstanding customer experiences

Education

Bachelor of Arts - Mass Communications

University of North Carolina At Asheville
Asheville, NC
12.2021

Skills

  • Customer Support
  • Livechat Messaging
  • Customer Retention Strategies
  • Cash Register Operations
  • Microsoft Office
  • Understanding Customer Needs
  • POS Inventory System Operation
  • Rewards Programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Provider Support Associate

Grow Therapy
09.2022 - 04.2023

Arts and Features Writer

The Blue Banner
2019.08 - 2020.05

Sales Associate

Kohls
09.2018 - 01.2020

Bachelor of Arts - Mass Communications

University of North Carolina At Asheville
Marian Foster