Marian Greenlee
Administrative Assistant / Data Entry
Chicago,IL
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
33
33
years of professional experience
Work History
Customer Relations Representative
HRBLOCK
Chicago, IL
02.2024 - 04.2024
- Resolved customer complaints through attentive listening and creative problem-solving techniques.
- Provided technical support for online purchases and troubleshooting any issues that arose during the process.
- Greeted customers upon arrival and provided them with product information.
- Processed payments from customers using various payment methods including cash, credit cards, checks.
- Seasonal (returning employee at tax season 2023)
Registered Pharmacy Technician Externship
Walgreens
Chicago, IL
03.2020 - 06.2020
Medical Administrative Assistant
Achieve Orthopedic Rehab Institute
Orland Hills, IL
09.2019 - 04.2020
- Greet patients, communicate with departments, and maintain accounting records for the facility
- Check patients in and out, schedule appointments, and assist therapists as needed
- Verify insurance coverage and collect and process patient payments., Provided customer account quality control and maintained paper and electronic files and filing systems
- Kept organizational chart up to date, made copies, sent faxes, and handled incoming and outgoing correspondence
- Received and distributed faxes and mail in a timely manner.
Administrative Assistant / School Payroll Clerk
Chicago Public Schools
Chicago, IL
02.1993 - 10.2014
- Managed receptionist area, greeted visitors, answered inbound phones, and served as point of contact for vendors
- Oversaw daily office operations and equipment, drafted meeting agendas, and completed payroll for 125 employees
- Maintained organizational chart, dispersed mail, made copies, sent faxes, and handled all correspondence
- Organized files, developed spreadsheets, scanned documents, and created reports and presentations.
Customer Service Supervisor
American Express
Chicago, IL
11.1990 - 02.1993
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Maintained accurate records of customer interactions for future reference.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Education
Registered Pharmacy Technician Externship / Retail (180 Hours) State of Illinois - Registered Pharmacy Technician (RPHT) - # 049271183 National Career Association - Certified Medical Administrative Assistant (CMAA) Healthcare Industry Software: Optimum, Availity Insurance Verification Software S -
05.2020
Associate of Science Degree - Health Sciences - Pharmacy Technician
Ultimate Medical Academy, Pharmacy
01.2020
Skills
- Insurance Verification/Billing
- HIPAA Compliance
- Operations Support
- Problem-solving skills
- Processing payments
- Scheduling appointments
- Customer Communication
- Shipping and receiving tasks
- Inventory Management
- Interpersonal and written communication
- File Organization
- Telephone reception
- Document Management
Affiliations
Manages time and prioritizes duties in fast-paced, multi-task environments. Strong written and verbal communication skills. Microsoft Office Applications - MS Word, Outlook, Excel, PowerPoint; Kronos; Typing Speed: 50 WPM. Pharmacology Drug & Dosage Interaction Pharmaceutical Calculations Pharmacy Law & Ethics Data Entry
Timeline
Customer Relations Representative
HRBLOCK
02.2024 - 04.2024
Registered Pharmacy Technician Externship
Walgreens
03.2020 - 06.2020
Medical Administrative Assistant
Achieve Orthopedic Rehab Institute
09.2019 - 04.2020
Administrative Assistant / School Payroll Clerk
Chicago Public Schools
02.1993 - 10.2014
Customer Service Supervisor
American Express
11.1990 - 02.1993
Registered Pharmacy Technician Externship / Retail (180 Hours) State of Illinois - Registered Pharmacy Technician (RPHT) - # 049271183 National Career Association - Certified Medical Administrative Assistant (CMAA) Healthcare Industry Software: Optimum, Availity Insurance Verification Software S -
Associate of Science Degree - Health Sciences - Pharmacy Technician
Ultimate Medical Academy, Pharmacy
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