MARIAN HANNA

• Overseeing over 1,200 retail food service franchisees operations nationwide, ensuring consistent delivery of high-quality products and exceptional customer experiences
• Developed and implemented strategic plans to drive growth, profitability, and market share, aligning with the company's overall mission and objectives that resulted to over 6.50% sales growth YoY.
• Collaborated with cross-functional teams, including culinary, marketing, supply chain, and finance, to optimize operational processes and achieve business targets
• Monitored and analyzed key performance indicators (KPIs), identifying trends, opportunities, and areas for improvement
• Ensured compliance with health, safety, and sanitation regulations, as well as industry standards and best practices
• Drove innovation and introduced new concepts, menu items, and services to enhance customer engagement and satisfaction
• Prepared and presented regular reports to the executive team, providing insights into operational performance, challenges, and opportunities
• Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies for over 64 new retail stores expansions.

• Led day to day operation for Sales and Distribution operation for food manufacturing servicing food service retail operation thru growing e-commerce initiatives and operational excellence.
• Grew market share and customers growth by over $120K for 2022 with 3 national accounts expansion and 13 new market accounts.
• Leading E-commerce performance for the network of 76% on a goal of 60%, improving service level agreements to support business growth.
• Streamlines the SIOP (Sales, Inventory, Operation & Procurement) process to reduce waste - resulting to $53K of cost savings Lead operations and managed day-to day operation for 5 regions and 1900 customers spanning 9 states across the US with $95M in sales.
• Led and mentored a team of sales managers and associates, providing guidance and support to maximize performance and productivity.
• Business and Financial Acumen knowledge and expertise to manage P&L, ROI, budgeting, margins, service and product offerings, to implement and drive strategic profitable business.
• Analyzed market trends and competitor activities to identify new business opportunities and develop strategies to stay ahead of the competition.
• Collaborated with cross-functional teams, including marketing, finance, and operations, to align goals and objectives and drive overall business success Negotiated Vendor and suppliers' contracts with consideration to global coverage and service provided.

• Managed monthly and quarterly budgetary forecast and business reviews across various Last Mile and LTL accounts and 9 sites with average increased EBITDA of +15%.
• Selected to launch 6 new markets/accounts with full cycle Last Mile Logistics and transportation operation within MN, SD, ND, IA.
• Achieved 2.6% comparable sales growth while delivering a 1.8% productivity improvement. Strategically led recovery team to identify key areas of improvement for lower performance accounts to help drive their metrics for key Market accounts (Lowe's, Home Depot, Best Buy, Costco, etc).
• Owned all operating system upgrades and roll-outs for WMS, Salesforce, SAP and transportation routing systems implementations. Established SOP (Standard Operating Procedures) for various process and trainings to ensure all partners are compliant with company standards and industry best practices.
• Prepared business plans for leadership on continuous improvement opportunities and potential Business growth that led to acquiring $500K new business account.

• Led Launch of Start-up in USA Market, by providing infrastructure and tools to run profitable operation from business plan into execution.
• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Developed Sales plan and budget that resulted to acquiring new US customers of $1.2M Managed e-commerce performance and digital platforms with digital ordering of 80%.
• Prepare business plans for leadership on continuous improvement opportunities and potential Business growth that led to acquiring $500K new business account.
• Analyzed market trends, pricing market strategies and competitor activities to identify new business opportunities and develop strategies to stay ahead of the competition.
• Negotiated Vendor and suppliers' contracts with consideration to global coverage and service provided.
• Coordinated all Drayage inter-model deliveries with 3PL carriers rates when required to mitigate cost increases and/or improve service performance Developed Key performance indicators, sat up real time reporting, and constantly monitored performance to ensure KPI are aligned with roadmap projection that resulted to sales growth of over $1M for first year of operation with increase approximately 23% thereafter.
• Hired, Trained, and supported local Operation Manager, Key account manager and Account Executive to company's standards and global provision process.

• Analyzed trends and metrics to develop solutions and programs aimed at creating and sustaining company culture, including facilitating community volunteering opportunities, developing mentoring opportunities, organizing town halls, and implementing team building events to improve engagement and morale.
• Demonstrated knowledge of retail business fundamentals for total store, including sales trends, inventory management, guest shopping patterns and satisfaction, pricing and promotion strategies, and specialty businesses.
• Devised processes to boost long-term business success and increase profit levels.
• Monitored competitor activities closely to proactively respond to changes in market dynamics with appropriate countermeasures.
• Managed budgeting and financial reporting processes for region, maintaining fiscal responsibility and accountability at all times.
• Utilized cross-functional strategies between stores divisions to systematize Reverse Logistics process and online order fulfillment.

NRecruited to Target to turn around performance of struggling location (Westchase TX) and oversaw sales operations for $75M store.

• Directed team of 8 Executive Team Leaders and 400 associates.
• Transformed operations, team culture, and overall guest experience by up-skilling talent, restructuring team, and optimizing presentation and in-stock.
• Recruited 12 Executives and 2 Store Team Leaders across district. Led 7% sales comp for over 30 months, with fulfillment completion of 98% and increased basket size of $137.
• Recognized as #1 for promotions in company with 44 leaders promoted to Group Director, District Team Leader, Market Leader, Business Partner and Store Team Leader.
• Ranked #1 for operations in company at 98.7%. I was promoted to lead opening of new $38.5M store in Eagan, MN
• Scaled and led team of 8 Executive Team Leaders, 22 Team Leaders, and 200 associates.