Marian Harris
Arlington,TX
Summary
Organized, detailed-oriented and self-motivated team player with excellent written and verbal communication skills with the ability to maintain inventories, schedule appointments and exemplify strong customer service. Seeking an administrative position that will utilize my skills to produce optimal productivity and efficiency and improved client/customer experience.
Overview
12
12
years of professional experience
Work History
Deli/Bakery Clerk
Tom Thumb Grocery
Mansfield, TX
01.2023 - 11.2023
- Achieved excellent customer service that engendered satisfaction and loyalty.
- Carefully packaged bakery items and other purchases for customer carrying convenience.
- Initiated and implemented attractive arrangements of bakery items to increase sales
- Effectively used bakery equipment to handle high-volume operations needs.
- Labeled bakery items by inputting data into digital weighing machine.
- Proactively managed inventory levels to meet expected demands.
- Cleaned shelves, counters and tables to maintain organized store.
Customer Service Representative
Arise Virtual Solutions Inc.
Arlington, TX
08.2022 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls, providing frontline customer support and/or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved customer service wait times to mitigate complaints.
Home Health Aide
Angela Means
Waukesha, WI
10.2019 - 06.2022
- Cared for client by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted client with medication self-administration.
Home Health Aide
Accessible Home Health Care
Milwaukee, WI
06.2017 - 06.2022
- Assisted client with bathing, dressing and incontinence care.
- Cared for client by assisting with personal hygiene tasks and completing basic household chores.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Documented patient status and reported changes in care needs.
- Dressed, groomed and fed client with limited physical abilities to support basic needs.
- Accompanied client to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Bus Driver
City of Huntsville, Alabama
Huntsville, AL
06.2013 - 06.2016
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Collected fares and provided route updates and schedule information.
- Announced stops clearly to help passengers disembark at correct locations.
- Parked vehicles at loading areas to board passengers.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
Home Health Care Provider
The Arc of Madison County
Huntsville, AL
11.2011 - 10.2013
- Supervised medication administration, personal hygiene and other activities of daily living.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Prepared meals and snacks to meet individual nutritional requirements.
- Checked patients' pulse, temperature and respiration.
Education
Instrument Tech -
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ06.2004
High School Diploma -
Tokay High School
Lodi, CA06.1985
Skills
- Strong Communication and Interpersonal Skills
- Work Prioritization
- Adaptable and Flexible
- Time Management
- Quality Assurance
Timeline
Deli/Bakery Clerk
Tom Thumb Grocery
01.2023 - 11.2023
Customer Service Representative
Arise Virtual Solutions Inc.
08.2022 - 01.2023
Home Health Aide
Angela Means
10.2019 - 06.2022
Home Health Aide
Accessible Home Health Care
06.2017 - 06.2022
Bus Driver
City of Huntsville, Alabama
06.2013 - 06.2016
Home Health Care Provider
The Arc of Madison County
11.2011 - 10.2013
Instrument Tech -
Maricopa Community Colleges - Gateway Community College
High School Diploma -
Tokay High School