Marian Jimenez
King City,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Adaptable Hospitality Specialist with 1 year of experience in setting reservations and promptly helping guests. Focused on providing excellent service by collaborating with teammates to meet the customers' needs. Talented at improving customer service ratings through effective customer communication.
Overview
5
5
years of professional experience
Work History
Sanitation Specialist
Blackstone Consulting Inc
06.2023 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cook
McDonald's
03.2023 - 06.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Communicated closely with servers to fully understand special orders for customers.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Cashier Manager
Tacos La Potranca De Jalisco
03.2019 - 09.2022
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Hartnell College
Salinas, CA07.2026
Skills
- Data Evaluation
- Following scripts
- Direct Sales
- Verbal and Written Communications
- Computer Skills
- Concierge services
- Paging Systems
- Professional Communication
- Schedule Coordination
- Excellent Phone Demeanor
Languages
Spanish
Native or Bilingual
Timeline
Sanitation Specialist
Blackstone Consulting Inc
06.2023 - Current
Cook
McDonald's
03.2023 - 06.2023
Cashier Manager
Tacos La Potranca De Jalisco
03.2019 - 09.2022
High School Diploma -
Hartnell College