Summary
Overview
Work History
Education
Skills
Timeline
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Marian Johnson

Mason,OH

Summary

Dynamic professional with a proven track record at Life Time, enhancing safety and customer satisfaction through effective pool management and exceptional service. Skilled in emergency response and relationship building, I significantly reduced accident rates and fostered strong team collaboration. My approach prioritizes continuous improvement and effective communication, driving positive outcomes and patron loyalty.

Overview

4
4
years of professional experience

Work History

Aquatics Supervisor

Life Time
10.2022 - Current
  • Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.
  • Enhanced swimmer safety by implementing comprehensive training programs for lifeguards and aquatic staff.
  • Reduced accident rates by conducting thorough risk assessments and maintaining a hazard-free pool environment.
  • Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
  • Collaborated with other department supervisors to create cohesive programming across multiple recreation facilities.
  • Contributed to overall facility cleanliness by implementing efficient pool deck maintenance routines during both open swim periods and scheduled downtime between sessions.
  • Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
  • Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
  • Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
  • Promoted positive teamwork among aquatics staff through team-building exercises that fostered camaraderie within the department.
  • Supervised aquatic staff and administered performance evaluations to communicate expectations .

Salon Receptionist

Aura Nails and Spa
08.2020 - 10.2022
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
  • Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
  • Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
  • Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
  • Contributed to the salon''s positive reputation by delivering exceptional customer service, resulting in numerous word-of-mouth referrals.
  • Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Managed social media accounts for the salon, increasing brand awareness and attracting new clientele through engaging content creation.
  • Maximized stylist productivity by coordinating schedules, managing appointment cancellations, and ensuring optimal utilization of resources.
  • Boosted client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner.
  • Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
  • Implemented effective appointment reminder system via phone calls or text messages to reduce no-shows and last-minute cancellations.

Education

High School Diploma -

William Mason Highschool
Mason, OH
05.2023

Skills

Accident Prevention

Timeline

Aquatics Supervisor

Life Time
10.2022 - Current

Salon Receptionist

Aura Nails and Spa
08.2020 - 10.2022

High School Diploma -

William Mason Highschool

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Marian Johnson