Marian Johnson
Mason,OH
Summary
Dynamic professional with a proven track record at Life Time, enhancing safety and customer satisfaction through effective pool management and exceptional service. Skilled in emergency response and relationship building, I significantly reduced accident rates and fostered strong team collaboration. My approach prioritizes continuous improvement and effective communication, driving positive outcomes and patron loyalty.
Overview
4
4
years of professional experience
Work History
Aquatics Supervisor
Life Time
Mason, OH
10.2022 - Current
- Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards and aquatic staff.
- Reduced accident rates by conducting thorough risk assessments and maintaining a hazard-free pool environment.
- Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
- Collaborated with other department supervisors to create cohesive programming across multiple recreation facilities.
- Contributed to overall facility cleanliness by implementing efficient pool deck maintenance routines during both open swim periods and scheduled downtime between sessions.
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Promoted positive teamwork among aquatics staff through team-building exercises that fostered camaraderie within the department.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
Salon Receptionist
Aura Nails and Spa
West Chester, OH
08.2020 - 10.2022
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Listened closely to customer complaints and responded appropriately to issues.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
- Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
- Contributed to the salon''s positive reputation by delivering exceptional customer service, resulting in numerous word-of-mouth referrals.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Managed social media accounts for the salon, increasing brand awareness and attracting new clientele through engaging content creation.
- Maximized stylist productivity by coordinating schedules, managing appointment cancellations, and ensuring optimal utilization of resources.
- Boosted client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner.
- Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
- Implemented effective appointment reminder system via phone calls or text messages to reduce no-shows and last-minute cancellations.
Education
High School Diploma -
William Mason Highschool
Mason, OH05.2023
Skills
Accident Prevention
Guest Relations
Water Safety Expertise
First Aid Proficiency
Staff Training
Scheduling Coordination
Emergency Response
Health Code Compliance
AED Operation
Adaptive Teaching
Pool Management
Swimming instruction
Certified Lifeguard
Inclusive Programming
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Excellent Communication
Organizational Skills
Team Collaboration
Active Listening
Effective Communication
Decision-Making
Relationship Building
Team building
Self Motivation
Coaching and Mentoring
Conflict Resolution
Goal Setting
Professionalism
Public Speaking
Time management abilities
Continuous Improvement
Written Communication
Event Planning
Timeline
Aquatics Supervisor
Life Time
10.2022 - Current
Salon Receptionist
Aura Nails and Spa
08.2020 - 10.2022
High School Diploma -
William Mason Highschool