Marian Martinez Viamontes
Miami,FL
Summary
I am dedicated professional with four years of front desk administration experience in a medical clinic.Recently qualified as a pharmacist technician.
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Eager to contribute my skills and experience to a dynamic healthcare environment,I am committed to providing support and enhancing patient care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Centrum Health
2020.10 - Current
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Entered and updated sensitive customer information during check-ins and room changes.
Pharmacy Technician- Internship
Walgreen's Pharmacy
2023.09 - 2023.12
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Managed opening and closing duties for pharmacy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Call Center Representative
Las Madrinas Medical Center
2019.07 - 2020.10
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Pharmacy Technician -
FVI Scholl of Nursing And Technology
Miami, FL12.2023
High School Diploma -
Henry Reeve
Cuba07.2015
Skills
- Scheduling
- Courteous and Professional
- Team Collaboration
- Office Supply Management
Certification
Registered Pharmacy Technician
Basic Life support (BLS)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Pharmacy Technician- Internship
Walgreen's Pharmacy
2023.09 - 2023.12
Front Desk Receptionist
Centrum Health
2020.10 - Current
Call Center Representative
Las Madrinas Medical Center
2019.07 - 2020.10
Pharmacy Technician -
FVI Scholl of Nursing And Technology
High School Diploma -
Henry Reeve
Registered Pharmacy Technician
Basic Life support (BLS)
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