Marian Mensah-Yawson

• Supervised residents preparing meals and handling chores and provided constructive feedback.
• Provide Activities of Daily Living for Residents
• Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.

Managed day-to-day operation of home to comply with regulations and facilities standards.

• Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
• Effective Residents Communications, Documentations

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Worked as a Customer Service Supervisor
• Flight briefings and debriefing,Printing of Flight documents,
• Check In Passengers ,accept baggage and give out boarding passes.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Making boarding calls and ensuring passengers safety at all time
• Enhanced effective communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Maintain calm and can work under pressure eg. during flight delays and cancellations.
• Schedules for the team members
• Keep flight date and give accurate information to passengers
• assist passengers with special needs and ensure a comfortable and stress free travel.
• Prepare customer invoice and accept payments for refunds and flight cancellations.

• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
• Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
• Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
• Issue Domestic Flight Tickets
• Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
• Perform Secretarial Duties
• Provided exceptional customer service with empathetic listening and effective problem-solving skills.

• Typing of assigned letters
• Filing and distributing documents
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered and redirected incoming phone calls for office.