Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marian Render

Stone Montain,GA

Summary

Providing an upbeat experience for students and for the guest that enters State Farm Arena and Mercedes Benz Stadium for any events

Successful at taking care of the guests and their needs by being organized in managing check-in and check-out procedures and coordinating service team members.

Good at multitasking, planning, and communication skills, resolving issues, greeting guests, and overseeing reception at busy establishments.

Tolerant when handling high-stress situations using appropriate responses.

Creative and energetic

Devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development.

Capable of handling multiple projects simultaneously with a high degree of accuracy.

Self-motivated and highly experienced in guest service.

Pleasant personality coupled with talents in customer relations.

Outgoing when greeting and communicating with others to maintain a positive atmosphere.

Very reliable enthusiastic and hardworking as well as dedicated to supporting the emotional, social, and academic development of young children.

Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning.

Successfully manages concerns and resolves conflicts to maximize customer satisfaction.

Offers a strong background in customer relations and communication. Knowledgeable Guest Service Representative

Dedicated with a focus on delivering exemplary service.

Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

23
23
years of professional experience

Work History

Lead Preschool Teacher

Candy Cane City Learning Center
08.2013 - Current
  • Maintain daily records of individual activities, behaviors, meals, and naps.
  • Plan for a classroom environment that has clearly outlined rules and positive reinforcement techniques
  • Implement hands-on, play-based strategies for experiential learning
  • I have created and implemented appropriate curriculum addressing learning styles with organized and led activities to promote physical, mental, and social development
  • Bulletin boards are updated with children's artwork and accomplishments.
  • Activities are planned to support parent networks and build rapport to foster communication.
  • Different activities and lessons to identify children's basic needs and for extra support for emotional, health-related, or developmental concerns and conceived improvement strategies to prepare quarterly progress assessments and milestone reports to each parent.

Work with other teaching staff to continually improve strategies and maximize student learning.


Guest Services Associate

State Farm Arena
08.2015 - Current
  • Promotes high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
  • Corrects guest issues promptly with knowledgeable and friendly service.
  • Provides guests with many positive experiences and professional impressions.
  • Welcomed large volume of guests and improved overall customer service.
  • Collaborates with our customer service team to provide exceptional assistance to guests.
  • Provides details and directions for area attractions.
  • Provides friendly and professional assistance to employees, visitors, and customers.
  • Give guests first-rate service and support and work to resolve concerns to mutual satisfaction.
  • Manage crowds and monitor safety during performances.
  • Monitor all patrons for compliance with safety protocols and procedures, providing optimal protection to all guests and staff.
  • Managed customer complaints and rectified issues to complete satisfaction.

Guest Service Representative

Mercedes-Benz Stadium
09.2019 - Current
  • Promotes high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Welcomes large volume of guests and improved overall customer service.
  • Cultivates professional relationships with guests, improving customer retention through coordinated service.
  • Help patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Guarantees guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Corrects guest issues promptly with knowledgeable and friendly service.
  • Provides guests with positive experience and professional impression.
  • Resolves guest challenges and complaints by applying resourceful and actionable solutions.
  • Responds calmly and professionally to guest complaints, resolved issues promptly, escalated to management when necessary and contacted emergency responders when required.
  • Greets arriving guests to provide assistance and facilitate check-ins.
  • Provides guest assistance and information regarding local attractions and points of interest's
  • Collaborates with customer service team to provide exceptional assistance to guests.
  • Elevates customer satisfaction ratings, managing issues for speedy resolution.
  • Assist guests in answering questions
  • Establish knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.

Preschool Teacher

Dunwooy Christian Academy
06.2010 - 08.2013
  • Implemented hands-on, play-based strategies for experiential learning.

  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Created and implemented developmentally appropriate curriculum addressing learning styles.
  • Collaborated with co-teachers on developing new classroom projects and monthly themes..
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Directed and supervised children during field trips and special activities.
  • Organized and led activities to promote physical, mental and social development.
  • Promoted good behaviors by using positive reinforcement methods with children.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Stuck to daily routines to help children feel comfortable and promote
  • development.
  • It is very important to promote good behaviors by using positive reinforcement methods.
  • Read stories to preschool children to help increase key language, literacy and social skills.
  • Completed morning classroom and play area opening duties.

Preschool Assistant Teacher

Candy Cane City Learning Center Center
02.2001 - 06.2010
  • Supported lead teacher with daily classroom activities.
  • Monitored students to observe behavior, enforce rules and maintain safety.
  • Maintained safe, clean and constantly supervised play environment.
  • Instructed and assisted students during craft activities.
  • Supervised students outside classroom during recess, lunch and breaks.
  • Assisted with or led story time by reading books to children.
  • Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
  • Assisted with implementation of approved lesson plans and daily classroom schedule.
  • Created and assembled classroom displays and decorations.
  • Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task.
  • Made and distributed nutritious snacks by preparing and dividing into portions.
  • Organized student items by labeling and documenting collection.
  • Evaluated student's progress and documented in reports.
  • Planned class activities, events and field trips.
  • Maintained hygiene of students.
  • Helped prepare preschool-aged children for future education by working with groups and individuals in classroom environments.
  • Attended field trips to accompany and supervise children.

Education

MBA - Education Administration

Capella University
Minneapolis, MN

Bachelor of Arts - Early Childhood Education

Ashford University
San Diego, CA
07.2012

Associate of Arts - Business Administration

University of Phoenix
Tempe, AZ
07.2009

Skills

  • Community relations
  • Management interaction
  • Organizational skills
  • Ac
  • Flexible
  • Reliable and trustworthy
  • Work ethic
  • People skills
  • Communication

Timeline

Guest Service Representative

Mercedes-Benz Stadium
09.2019 - Current

Guest Services Associate

State Farm Arena
08.2015 - Current

Lead Preschool Teacher

Candy Cane City Learning Center
08.2013 - Current

Preschool Teacher

Dunwooy Christian Academy
06.2010 - 08.2013

Preschool Assistant Teacher

Candy Cane City Learning Center Center
02.2001 - 06.2010

MBA - Education Administration

Capella University

Bachelor of Arts - Early Childhood Education

Ashford University

Associate of Arts - Business Administration

University of Phoenix
Marian Render