Marian Schlecht
Bremerton,WA
Summary
Professional Bilingual Customer Service Representative & Sales Development Representative with experience in retention, in high‑volume outbound sales and multitasking across fast‑paced environment. Skilled in active listening, conflict resolution, CRM platforms, Microsoft 365 and Remote workspace optimization, with a proven ability in deliver clear, accurate information in both English and Spanish. With strengths in conflict resolution, adaptability, and performance‑driven sales outreach. Known for professionalism, responsibility, and consistently exceeding quality, excellence and productivity while maintaining a positive customer satisfaction and customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative and Sales Agent
StoneHenge Health
06.2025 - 01.2026
- Assisted customers with inquiries, providing timely and accurate information to enhance satisfaction.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Customer Satisfaction - combining empathy, active listening, and clear communication.
- Skilled at executing high-volume order management across multiple CRM platforms under tight deadlines, ensuring seamless delivery and quality control.
- Used critical thinking to break down problems, evaluate solutions, providing accurate product knowledge and close sales.
Customer Service Representative - Retention Agent
GreatHealthWorks
01.2024 - 07.2024
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Receiving around 40-50 calls per day. Reaching up to 20-42 retentions per week.
- Strong multitasking abilities, handling multiple orders and CRM platforms simultaneously without compromising quality or efficiency.
- Assisted in processing orders and managing customer accounts, enhancing overall service efficiency.
- Used critical thinking to break down problems, evaluate solutions, and close sales.
Sales Development Representative at SIRIUSXM
Allied Global
02.2022 - 04.2023
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- High-Volume Outbound Calling - managing 200-500 calls per day. Closing up to 29 sales per week.
- Maintain Impeccable personal standards that make the customer feel welcome and comfortable.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Liceo Catolico Cristo Rey
Siguatepeque, Honduras. 11-2016
Skills
- Multi-Platform CRM & Pipeline Management
- Bilingual (English/Spanish) Excellent verbal and written communication
- Multitasking and organization
- Problem solving abilities
- Critical thinking
- Teamwork and collaboration
- Active listening
- Remote Workspace Optimization
Accomplishments
- Delivered high customer satisfaction through active listening, bilingual communication, and clear, and being the best with each customer.
- Managed high call volumes while maintaining accuracy, quality, and a consistently positive customer experience.
- Exceeded sales goals by identifying customer needs, overcoming objections, and recommending the right products and services.
- Enhanced customer experience for Spanish‑speaking clients with clear, professional bilingual support.
- Improved accessibility and reduced misunderstandings by providing accurate, confident communication in both English and Spanish.
Certification
- HP LIFE - Effective Leadership
- HP LIFE - Customer Experience (CX) for Business Success
- HP LIFE - Success Mindset
- HP LIFE - AI for beginners
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative and Sales Agent
StoneHenge Health
06.2025 - 01.2026
Customer Service Representative - Retention Agent
GreatHealthWorks
01.2024 - 07.2024
Sales Development Representative at SIRIUSXM
Allied Global
02.2022 - 04.2023
High School Diploma -
Liceo Catolico Cristo Rey