Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marian SESAY

Norwich,USA

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

BIO PATHOGEN FREE SPF EGGS USED IN HUMAN

AVS BIO
10.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Direct Support Professional

Continuum of Care
06.2020 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

Customer Service Representative

Maximus
03.2022 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.

Direct Support Professional

AHRC
03.2007 - 10.2014
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Education

Master of IT - IT Network Security

CT STATE COMMUNITY COLLEGE
Norwich, CT
06-2027

High School Diploma -

TRUST INTERNATIONAL SCHOOL
WEST AFRICAN
06-2004

Skills

  • Customer service
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Problem-solving
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Computer skills
  • Organizational skills
  • Problem resolution
  • Verbal communication

Timeline

BIO PATHOGEN FREE SPF EGGS USED IN HUMAN

AVS BIO
10.2023 - Current

Customer Service Representative

Maximus
03.2022 - 07.2023

Direct Support Professional

Continuum of Care
06.2020 - Current

Direct Support Professional

AHRC
03.2007 - 10.2014

Master of IT - IT Network Security

CT STATE COMMUNITY COLLEGE

High School Diploma -

TRUST INTERNATIONAL SCHOOL

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Marian SESAY