
Proven Technician with a track record of enhancing customer service at the Department of Homeland Security by efficiently scheduling international pilots and assisting travelers. Expert in multitasking and organization, coupled with exceptional attention to detail, ensures seamless operations under pressure. Achieved a significant improvement in appointment scheduling efficiency, demonstrating a strong blend of hard and soft skills.
Greet, schedule appointments, answer questions for travel people traveling internationally.
Schedule pilots for arrivals via Seatac International Airport, Boeing and Renton Airports.
I retired from US Customs and Border Protection on April 30, 2024.