Mariana Acero
Davie,FL
Summary
Dynamic customer service professional with a proven track record at Dunkin Donuts, excelling in fast-paced environments. Skilled in cash register operation and order management, I deliver exceptional customer assistance with patience and empathy, ensuring satisfaction and loyalty. Recognized for effectively resolving conflicts and enhancing the customer experience.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
1
1
year of professional experience
Work History
Front Customer, Drink, Sandwich,Cashier Station
Dunkins Donuts
Davie, FL
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated strong multitasking abilities by simultaneously handling various tasks such as taking orders, preparing food, and attending to customer inquiries.
Delivery Driver
Uber Eats
Davie, FL
03.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Instacart
Davie, FL
12.2024 - 02.2025
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Customer Service Representative
Flamingo Road Animal Hospital
Miramar, FL
12.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information
Education
Course Online - Data Analysis
IBM Online
Online10-2022
GED -
Hialeah Miami Lakes High School
Miami Gardens, FL10-2023
Associate of Science - Medical Assistant
Hialeah Miami Lakes High School
Miami Gardens, FL10-2026
Associate of Arts - International Business
Universidad Ean Online
Bogota,Colombia03-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Cash register operation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Delivery Driver
Instacart
12.2024 - 02.2025
Front Customer, Drink, Sandwich,Cashier Station
Dunkins Donuts
05.2024 - Current
Delivery Driver
Uber Eats
03.2024 - Current
Customer Service Representative
Flamingo Road Animal Hospital
12.2023 - 02.2024
Course Online - Data Analysis
IBM Online
GED -
Hialeah Miami Lakes High School
Associate of Science - Medical Assistant
Hialeah Miami Lakes High School
Associate of Arts - International Business
Universidad Ean Online