Mariana Aguero
Winter Haven,FL
Summary
Dynamic and adaptable professional with a proven track record at my past experiences, excelling in bilingual customer service and maintaining high confidentiality standards. Skilled in multitasking and typing at 50 WPM, I enhanced revenue through meticulous claims management and fostered customer satisfaction with exceptional service.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Everisepc
United States
01.2023 - 08.2024
- Remote position.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
- Enhanced revenue by accurately reviewing and submitting medical claims for reimbursement.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Managed high call volume from both inbound and outbound calls.
- Worked effectively in fast-paced environments.
Customer Service Representative
American Graphix Solutions
Winter Park, FL
01.2020 - 01.2022
- Hybrid / Remote.
- Plan printing factory offering signs, banners, copying services and more.
- Prepare shipping labels using Fedex & UPS Software, front desk reception with light cash handling & Credit card.
- Processing, invoicing, estimate orders of all types digital and offset printing, promotional products and mailings.
- Assisted office operations for improved efficiency and customer service satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Crew Member
Arbysrestaurant
Orlando, FL
01.2019 - 12.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05.2022
Skills
- Remote (Work From Home) Experience
- Bilingual in Spanish and English
- Bilingual Proficiency
- Fast and Accurate Typing
- Typing speed up to 50 WPM
- Computer Skills
- Multitasking Abilities
- Acknowledge of Microsoft Software's
- Dependable and Responsible
- Attention to Detail
- Flexible and Adaptable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Member Service Representative
Everisepc
01.2023 - 08.2024
Customer Service Representative
American Graphix Solutions
01.2020 - 01.2022
Crew Member
Arbysrestaurant
01.2019 - 12.2019
High School Diploma -
Cypress Creek High School