Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariana Aguilera

Mariana Aguilera

Phoenix,AZ

Summary

Detailed-oriented with 4+ years of receptionist and call center experience. Fluent in English and Spanish. I have developed a reputation for being a problem solver and effective communicator, and the ability to work under pressure.

Overview

4
4
years of professional experience

Work History

Receptionist

Benz and Beemer
Phoenix, AZ
09.2022 - 01.2024
  • Provided excellent customer service
  • Operated the switchboard, answered phone calls, responded to emails, and managed the reception area
  • Also assisted other departments with customer call backs, inputted customer information into systems, and ensured vehicle information was up to date.

Call Center Representative

Peckham
Phoenix, AZ
02.2021 - 07.2022
  • Handled an average of 4 escalations per day, engaging with customers in a friendly, courteous, and professional manner
  • Responded to a large number of calls related to passports, while managing my way through multiple websites on two computer monitors.

Front Desk Agent

Best Western
Dalhart, TX
06.2020 - 01.2021
  • Answered incoming calls, made reservations, and checked in/out guests
  • Also performed tasks like making breakfast for the guests in the morning and assisting housekeepers with room cleaning.

Education

Diploma -

North High School

Skills

  • Customer service
  • Computer literacy
  • Bilingual
  • Communication skills
  • Scheduling
  • Data Entry

Languages

  • Spanish
  • English

Timeline

Receptionist

Benz and Beemer
09.2022 - 01.2024

Call Center Representative

Peckham
02.2021 - 07.2022

Front Desk Agent

Best Western
06.2020 - 01.2021

Diploma -

North High School

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Mariana Aguilera