Mariana Alvarez-Brito
Summary
At Hollyday Inn, excelled as a Front Desk Receptionist, mastering customer service and data entry, enhancing office efficiency and guest satisfaction. Demonstrated exceptional attention to detail and team collaboration, significantly improving the check-in process and inter-departmental communication. Achieved a welcoming environment, recognized for confidentiality and adept handling of sensitive information. Therefore, Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
1
1
Certification
Work History
Front Desk Receptionist
Hollyday Inn
07.2024 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Education
High School Diploma -
Santa Elena
Venezuela, Caracas07-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Team collaboration
- Scheduling
- Verbal and written communication
- Office organization
- Oral and writing communication
- Filing
- Sensitive information handling
- Work prioritization
- Administrative support
- Multi-line telephone systems
- Meeting scheduling
- Supply management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Digital Literacy Certificate- Northstar Digital Literacy.
- Conflict Resolution Certificate – Cornell University ILR School.
- Event Planning and Coordination Certificate - Meeting Professionals International.
- HIPAA Compliance Certification – Supremus Group LLC or Training-HIPAA.net.
- Records Management Certificate – AIIM (Association for Intelligent Information Management).
- Time Management Certification – AMA University.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Receptionist
Hollyday Inn
07.2024 - 12.2024
High School Diploma -
Santa Elena
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