Mariana Arana Lopez
Las Vegas,NV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
State Of Nevada Division Of Welfare And Supportive Services
2023.01 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Coached new employees on administrative procedures, company policies and performance standards.
- Provided verbal summaries of non-English documents for immediate use.
- Replicated flow, style and overall meaning of original texts.
- Listened a Spanish video dialogue and developed translation into target language to prepare subtitle scripts.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Completed thorough investigations for state to minimize fraud, waste and abuse of welfare program.
- Endured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
- Assisted applicants in coordinating and referring to other appropriate social service agencies.
Assistant Cage Manager
Four Queens
2022.01 - 2023.03
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Completed transactions, exchanges and returns to support payment processing.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Verified individual amounts of loose coin and bundled paper money.
- Trained, oriented and mentored new cashiers in money handling and cage security procedures.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Offered information about operations and procedures to help with questions.
Assistant Teacher
Imagination Station Early Learning Center
2021.01 - 2022.01
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Administered quizzes and tests and documented grades.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
Customer Advocate Specialist
CURO Financial Technologies
2020.01 - 2022.01
- Listened to customers in actively to assess issues and provide accurate information.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Accessed multiple databases to investigate customer questions and concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Optimized customer support by establishing collaborative service environment.
Line Cook
Palace Station Hotel & Casino
2018.12 - 2020.03
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Grilled meats and seafood to customer specifications.
- Handled portion control activities according to specified instructions provided by chef.
Assistant Store Manager
Farmer Boys Restaurant
2016.10 - 2018.11
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Approved regular payroll submissions for employees.
- Analyzed and interpreted store trends to facilitate planning.
Team Leader
Jack In The Box
2014.01 - 2016.10
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maximized efficiency by removing safety hazards and debris from work areas.
Education
High School Diploma -
Bonanza High School
Las Vegas, NV06.2016
Skills
- Employee Training
- Mail Management
- Google Docs
- Travel Coordination
- Database Maintenance
- Customer Relations
- Administrative Support
- Cash Handling
- Interpreter Services
- Documentation
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Administrative Assistant
State Of Nevada Division Of Welfare And Supportive Services
2023.01 - Current
Assistant Cage Manager
Four Queens
2022.01 - 2023.03
Assistant Teacher
Imagination Station Early Learning Center
2021.01 - 2022.01
Customer Advocate Specialist
CURO Financial Technologies
2020.01 - 2022.01
Line Cook
Palace Station Hotel & Casino
2018.12 - 2020.03
Assistant Store Manager
Farmer Boys Restaurant
2016.10 - 2018.11
Team Leader
Jack In The Box
2014.01 - 2016.10
High School Diploma -
Bonanza High School
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