Mariana Arellano
Anaheim,CA
Summary
Driven professional with a proven track record at Dos De Oro, adept in jewelry sales and operations coordination. Excels in building client relationships and enhancing customer satisfaction, leveraging strong communication skills and product knowledge expertise. Demonstrated ability to exceed sales goals and resolve issues efficiently, underlining reliability and exceptional service.
Overview
4
4
years of professional experience
Work History
Jewelry Sales Associate
Dos De Oro
05.2020 - Current
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store presentation by creatively arranging display cases, drawing attention to premium pieces.
- Maintained high level of professionalism and product knowledge, setting standard for sales team.
Operations Coordinator
UQI EXPRESS
06.2024 - 09.2024
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Reported issues to higher management with great detail.
Team Member
Tacos Los Cholos
01.2023 - 07.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Highschool Diploma -
Katella High School
Anaheim, CA05.2023
Skills
- Product Knowledge Expertise
- Strong Communication Skills
- Exceptional customer service
- Jewelry repair knowledge
- Honest and Dependable
- Meeting Sales Goals
- Active Listening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Coordinator
UQI EXPRESS
06.2024 - 09.2024
Team Member
Tacos Los Cholos
01.2023 - 07.2023
Jewelry Sales Associate
Dos De Oro
05.2020 - Current
Highschool Diploma -
Katella High School
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