Mariana Arellano
MEMPHIS,TN
Overview
5
5
years of professional experience
2
2
Languages
Work History
Police Service Technician
City Of Memphis
Memphis, TN
06.2025 - 07.2026
- Provided accurate and detailed reports for all accidents, ensuring proper documentation and follow-up actions were taken.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Provided testimony in court proceedings.
- Handled citation and traffic violation paperwork.
- Photographed crime scenes, property damage, and evidence for investigative and court purposes.
- Interviewed victims, witnesses, and involved parties to gather factual information.
- Assisted sworn officers by handling traffic accidents, and other non-violent incidents.
- Performed traffic control at accident scenes, emergencies, road closures, and special events to ensure public safety and maintain efficient traffic flow.
- Investigated motor vehicle accidents and completed detailed crash reports in accordance with departmental policies and state regulations.
- Secured crime scenes and established safety perimeters to protect evidence and ensure the safety of the public and first responders.
- Managed crash scenes involving injuries by coordinating traffic, assisting emergency responders, and documenting scene conditions.
- Demonstrated sound judgment and professionalism while handling high-pressure situations involving injured individuals and distressed citizens.
- Provided courteous, professional service to the public while resolving questions and explaining reporting and citation processes.
- Worked independently and as part of a team to prioritize calls for service and complete assignments efficiently.
- Operated marked department vehicles safely while responding to calls for service throughout the City of Memphis.
- Conducted vehicle inspections and ensured assigned equipment and patrol vehicles were maintained and ready for service.
- Maintained radio communication with dispatch and responding units while en route to and on scene of accidents.
Package Handler/Material Handler
FedEx
Memphis, TN
06.2024 - 08.2025
- Operated package handling equipment to efficiently sort and route shipments.
- Collaborated with team members to maintain workflow efficiency during peak operations.
- Ensured compliance with safety protocols to minimize workplace incidents.
- Followed safety regulations to maintain a safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Operated equipment while observing standard safety procedures.
- Loaded, unloaded, sorted, and transported packages in a fast-paced air cargo distribution environment.
- Lifted, carried, pushed, and pulled packages weighing up to 75 pounds throughout each shift.
- Worked efficiently in a high-volume warehouse environment while adhering to safety standards and company policies.
Front Counter Team Member/Trainer
Chick-fil-A
Memphis, TN
06.2021 - 06.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new team members on front counter procedures and customer interaction best practices.
- Maintained cleanliness and organization of front counter area to enhance customer experience.
- Collaborated with kitchen staff to streamline order fulfillment and reduce wait times.
- Developed strong relationships with repeat customers, fostering loyalty and encouraging return visits.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
- Handled cash transactions accurately, ensuring proper change was given and maintaining accountability of the register.
- Collaborated with team members to enhance operational efficiency during peak hours.
- Demonstrated strong multitasking abilities by managing multiple orders simultaneously without compromising quality or customer experience.
- Resolved customer complaints professionally, addressing issues promptly to ensure customer satisfaction.
- Greeted customers with a smile and provided helpful suggestions.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Education
No Degree - Criminal Justice And Criminology/ World Languages
University of Memphis
Memphis, TN05-2027
High School Diploma -
Memphis Rise Academy Charter School
Memphis, TN06-2023
Skills
- Investigative procedures
- Traffic control
- Radio communication
- Bilingual
- Multicultural sensitivity
- Problem-solving
- Decision-making
- Time management
- Multitasking
- Teamwork and collaboration
- Public service
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Police Service Technician
City Of Memphis
06.2025 - 07.2026
Package Handler/Material Handler
FedEx
06.2024 - 08.2025
Front Counter Team Member/Trainer
Chick-fil-A
06.2021 - 06.2024
No Degree - Criminal Justice And Criminology/ World Languages
University of Memphis
High School Diploma -
Memphis Rise Academy Charter School