Mariana Arenas
Dewey-Humboldt,AZ
Summary
Thrilled to seek new opportunities with a company that has leadership positions and growth for their employees. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Sever/Bartender Trainer
Buffalo Wild Wings
10.2023 - Current
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
- Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
- Enhanced team performance by providing individual coaching and feedback to bartenders in order to refine their techniques.
Behavioral Health Paraprofessional
Brighter Heights
03.2023 - 10.2023
- Coordinated with case managers to connect clients with appropriate resources and services within the community.
- Conducted regular group therapy sessions focused on skill-building, emotional regulation, and interpersonal relationships.
- Assisted clients in identifying and setting achievable goals, supporting them throughout their journey of personal growth.
- Delivered psychoeducation presentations on relevant topics such as stress management or mindfulness practices, increasing client knowledge base around mental health practices.
- Provided compassionate support during times of crisis or setbacks in recovery process ensuring that each patient felt respected and cared for.
- Supported clients in navigating complex mental health systems by providing guidance on available resources and advocating for their needs.
- Assisted clients in developing and implementing personalized coping skills to manage stressors and improve overall wellbeing.
- Established rapport and trust with clients, fostering a supportive environment for therapeutic progress.
Assistant General Manager
Superstition Meadery
04.2021 - 01.2023
- Created a four day training program stemming from previous experiences
- Initiate and lead team meetings to discuss ideas for improvement from the staff and management
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
Bartender/Trainer
Texas Roadhouse
07.2017 - 04.2022
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Responsible for making drinks for guests of entire restaurant and serving responsibly
- Training new servers to do tasks correctly and how to bring personality into our routine to make our guests visit more enjoyable
- Keeping inventory of all liquor.
- Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
- Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
Sever/Bartender
The Finn
10.2021 - 02.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Sales Associate
Walmart
06.2015 - 07.2017
- Took care of any customer needs or questions
- Take inventory of all incoming electronics
- Took care of photo section and made sure photo printers worked efficiently
- Resolved any issues with the printer or self-printers
- Set up Straight-talk and Verizon phones or contracts for customers
- Responsible for layaway shelf organization and contracts.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Associate of Arts -
Yavapai College
Prescott, AZ12.2018
High School Diploma -
Wickenburg High School
Wickenburg, AZ05.2014
Skills
- Problem solving
- Organization
- Communication Skills
- Spanish Speaker
- Project management
- Performance skills
- Advanced Bartending Techniques
- Mentoring abilities
Personal Information
Title: Assistant General Manager
Projects
Training Manuel, 2022, 2023, Creating an effective training program for our new servers to be trained by our shift supervisors. It is a four day program with a final test of knowledge for the hires to know where they are struggling. This way no information is left out and they are completely prepared to get on the floor and serve our guests. Tasting room to production, 2022, Present, A program where our serves become cross trained in the company by training with our production to learn how the meadery's products are made. This program was made so our staff can be completely comfortable and excited to explain to guests our wonderful process of mead making.
Hiking
Exploring new areas in nature.
Languages
Spanish
Native or Bilingual
Timeline
Sever/Bartender Trainer
Buffalo Wild Wings
10.2023 - Current
Behavioral Health Paraprofessional
Brighter Heights
03.2023 - 10.2023
Sever/Bartender
The Finn
10.2021 - 02.2022
Assistant General Manager
Superstition Meadery
04.2021 - 01.2023
Bartender/Trainer
Texas Roadhouse
07.2017 - 04.2022
Sales Associate
Walmart
06.2015 - 07.2017
Associate of Arts -
Yavapai College
High School Diploma -
Wickenburg High School