Mariana Arraez
SAINT CLOUD,FL
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history. Positive and always ready to work.
Overview
12
12
years of professional experience
Work History
Amazon Driver
Amazon
Orlando, FL
06.2024 - Current
- Delivered packages to customers in a timely and efficient manner.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Delivered goods and services to customers on time and in excellent condition.
- Secured merchandise, avoiding damage during transportation.
- Saved fuel by leveraging GPS to identify faster routes.
- Enhanced customer satisfaction by providing courteous and professional service.
- Coordinated with warehouse staff for efficient cargo loading and unloading.
- Utilized GPS and maps for efficient route planning.
Sales and Customer Support Manager
The Garage Crew Inc
St. Cloud, FL
01.2013 - 02.2024
- Developed and implemented strategies to increase customer satisfaction.
- Resolved escalated customer complaints in a timely manner.
- Maintained up-to-date records of customers' interactions, inquiries, purchases, returns.
- Responded promptly to incoming calls from customers seeking assistance or information about products and services offered by the company.
- Reviewed daily reports of orders placed and shipped out via online store or telephone orders.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated products, services and sales activities.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education
Some College (No Degree) - English-as-a-Second-Language Education
Vlencia College
Orlando06-2012
Journalist
Fermin Toro University
Venezuela09-2009
Skills
- Daily logging
- Vehicle Maintenance
- Punctuality in deliveries
- Equipment Operation
- Organized, Honest and Responsible
- Ability to manage routes and applications
- Excellent physical condition
Languages
Spanish
Native/ Bilingual
English
Professional
About me
- I am a well-prepared woman, with a good appearance, good communication skills, excellent physical condition and eager to work and continue growing. I speak English and Spanish. I am very responsible and have the ability to follow instructions and know how to resolve any situation.
Timeline
Amazon Driver
Amazon
06.2024 - Current
Sales and Customer Support Manager
The Garage Crew Inc
01.2013 - 02.2024
Some College (No Degree) - English-as-a-Second-Language Education
Vlencia College
Journalist
Fermin Toro University
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