Mariana Arreola
Tucson,AZ
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Lead
Amazon
08.2022 - Current
- Provide leadership guidance and oversight a team of 15 agents.
- Conduct ongoing training sessions and mentor agents to improve their skills.
- Handle escalations that require lead interventions or expertise.
- Generate reports in team performance, metrics and kpis.
Certied Nursing Assistant
Banner Health
09.2019 - 10.2023
- Assisting with daily living activities and completing necessary tasks to promote patient health, including assisting patients with basic hygiene needs, maintaining an optimum level of mobility and providing assistance with nutritional intake as needed
- Collecting patient specimens and data, including vital signs, input/output and other delegated measurements in accordance with policy and standards of care
- Documenting data and routine aspects of patient care
- Perform procedures and use equipment as delegated by a licensed professional, consistent with demonstrated competencies and according to state scope of practice
- Supporting a fast paced environment with a strong focus on customer service
- Interacting with all staff at all levels, as well as patients, families, and physicians.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ08.2026
Bachelors in Nursing -
Pima Community College
03.2024
Skills
- Team Collaboration
- Contract Development
- Call Screening
- Account Updates
- Strategic thinking & Foresight
- Medical & Behavioral Health
- Project Managing
- Excellent communication skills
- Mentoring
- Analytic Skills
- Complex problem solving & decision making
- Organizational Infrastructure
Languages
Spanish
Native or Bilingual
Timeline
Healthcare Customer Service Lead
Amazon
08.2022 - Current
Certied Nursing Assistant
Banner Health
09.2019 - 10.2023
Bachelor of Science - Nursing
Grand Canyon University
Bachelors in Nursing -
Pima Community College