Mariana Avila
Orem,UT
Summary
Proactive Front Desk Receptionist with extensive experience in delivering outstanding first impressions, managing high-volume phone calls, and ensuring seamless check-in and check-out processes. Skilled in scheduling, coordinating appointments, and handling confidential information. Strong problem-solving abilities and effective communication skills foster a welcoming and organized reception area.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Pediatric Smiles and Braces
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and organization.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed appointments, communicated with clients, and updated client records.
Swim Instructor
Orem Recreational Center
06.2023 - 08.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes strengths and weaknesses of each child in class to track progress.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Adapted teaching techniques to different learning styles.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Adjusted lesson pacing according to individual student needs while adhering to established curriculum guidelines, ensuring optimal progress for all learners.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
Education
No Degree - Psychology
Utah Valley University
Orem, UT05-2027
High School Diploma -
Karl G Maeser Preparatory Academy
Lindon05-2023
Skills
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Initiative-taking
- Issue handling
- Telephone Etiquette
- Customer and client relations
- Problem-solving abilities
- Multitasking
- Critical Thinking
- Verbal Communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Receptionist
Pediatric Smiles and Braces
08.2023 - Current
Swim Instructor
Orem Recreational Center
06.2023 - 08.2023
No Degree - Psychology
Utah Valley University
High School Diploma -
Karl G Maeser Preparatory Academy
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