Mariana Barrios
Richmond,VA
Summary
Dedicated professional with a strong background in customer service at Publix, excelling in relationship building and problem resolution. Known for reliability and a positive attitude, I foster trust and communication with clients, ensuring their needs are met. Committed to maintaining cleanliness and creating nurturing environments, whether for children or pets.
Overview
5
5
years of professional experience
Work History
Private Nanny
Camilla Singal
Richmond, VA
04.2024 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
Pet Sitter
Rover.com
Richmond, VA
05.2022 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
Customer Service Advocate
Publix
Midlothian, VA
01.2020 - 04.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate Of Baccalaureate Studies - General Studies
John Tyler Community College
Chester, VASkills
- Relationship building
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Customer service
- Cleanliness maintenance
- Client communication
- Customer relations
- Problem resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Private Nanny
Camilla Singal
04.2024 - Current
Pet Sitter
Rover.com
05.2022 - Current
Customer Service Advocate
Publix
01.2020 - 04.2024
Associate Of Baccalaureate Studies - General Studies
John Tyler Community College