Summary
Overview
Work History
Education
Skills
Timeline
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Mariana Bilby

Coffeyville

Summary

Dynamic professional with a proven track record enhancing sales revenue through exceptional customer service and active listening. Skilled in time management and adept at resolving complex issues, leading to increased customer satisfaction and loyalty. Demonstrates strong goal-oriented focus and relationship-building abilities, ensuring high-quality outcomes across roles.


Overview

7
7
years of professional experience

Work History

Customer Service Sales Representative

MPAC Aviation LLC
02.2024 - 02.2025
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Customer Service Representative

Taylor Crane and Rigging
10.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Staffing Specialist

Penmac Staffing
07.2023 - 10.2023
  • Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
  • Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
  • Recruited and trained over a hundred individuals to work in management, hospitality, maintenance, security detail, technology and community programs.
  • Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.

Receptionist Administrator

Taylor Crane and Rigging
10.2022 - 04.2023
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.

Administrative Assistant

MidAmerica Nazarene University
09.2017 - 04.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

No Degree - Elementary Education

MidAmerica Nazarene University
Olathe

No Degree - Business Administration

Southern New Hampshire University
Hooksett, NH
12-2026

Skills

  • Customer service
  • Time management
  • Active listening
  • Goal oriented

Timeline

Customer Service Sales Representative

MPAC Aviation LLC
02.2024 - 02.2025

Customer Service Representative

Taylor Crane and Rigging
10.2023 - 01.2024

Staffing Specialist

Penmac Staffing
07.2023 - 10.2023

Receptionist Administrator

Taylor Crane and Rigging
10.2022 - 04.2023

Administrative Assistant

MidAmerica Nazarene University
09.2017 - 04.2020

No Degree - Elementary Education

MidAmerica Nazarene University

No Degree - Business Administration

Southern New Hampshire University

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Mariana Bilby