Mariana Campos

• Maintains a clean and safe working environment by adhering to strict safety protocols and guidelines.
• Researches and prepares reports to document product movement and resolution.
• Maintains and audits inventory of returned products daily to maximize credit and minimize losses
• Handles and processes 150+ items into system daily

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Learned and adapted quickly to new technology and software applications.
• Brought department into compliance with company policies.
• Trained staff on procedures
• Kept detailed records of customer interactions to track and resolve issues quickly.
• Responded to customer calls and emails to answer questions about products and services.
• Handled 120+ contracts on a weekly basis.

• Balanced vault, processed deposits, and secured monies in accordance with established procedures.
• Investigated and documented till discrepancies
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Maintained and updated office records, both digital and physical.
• Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
• Researched and submitted counterclaims to charge-backs with 95% success rate.