Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariana Capatina

Glenwood Springs

Summary

Adaptable and enterprising employee with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.

Overview

5
5
years of professional experience

Work History

Server

Matsuhisa
08.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Expo Runner

MML Restaurants
08.2023 - 04.2024
  • Maintained a clean and organized expo station, improving efficiency in the kitchen.
  • Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
  • Upheld quality control measures by monitoring temperature logs and consistently checking food storage areas for compliance.
  • Contributed to a positive team environment by assisting coworkers during busy periods when necessary.

Back Server

Casa Tua Hotel and Restaurant
05.2022 - 05.2023
  • Collaborated with team members to ensure timely service during peak hours, maximizing overall efficiency.
  • Gained comprehensive knowledge of wine selections available within the establishment, allowing for informed recommendations when assisting servers with pairing suggestions.
  • Ensured adherence to restaurant standards by following proper food handling procedures and maintaining cleanliness at all times.
  • Promoted positive guest experiences by anticipating their needs and swiftly addressing any issues or concerns that arose during their visit.

Supervisor

Starbucks
12.2021 - 04.2022
  • Evaluated employee performance and trained to improve weak areas.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Identified individual employee's unique work styles and adapted management methods.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Worked with management team to implement proper division of responsibilities.

Head Barista/Expeditor

Joonas Group LLC
12.2019 - 04.2022
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Assisted with dining room set up prior to and after service period.
  • Improved operations through consistent hard work and dedication.

Education

Victor Babeș University of Medicine And Pharmacy
06.2019

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Menu memorization
  • Safe food handling

Languages

English
Full Professional
Russian
Native or Bilingual
Romanian
Native or Bilingual

Timeline

Server

Matsuhisa
08.2023 - Current

Expo Runner

MML Restaurants
08.2023 - 04.2024

Back Server

Casa Tua Hotel and Restaurant
05.2022 - 05.2023

Supervisor

Starbucks
12.2021 - 04.2022

Head Barista/Expeditor

Joonas Group LLC
12.2019 - 04.2022

Victor Babeș University of Medicine And Pharmacy

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Mariana Capatina