MARIANA CARRILLO
Katy
Summary
Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, customer service, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Overview
10
10
years of professional experience
Work History
Property Manager
The Morgan Group
Houston, TX
03.2023 - 11.2024
- Oversee daily operations of a 79 unit property, ensuring high commercial tenant satisfaction and retention.
- Implement cost-effective maintenance strategies, reducing expenses while maintaining quality.
- Coordinate with vendors and contractors to complete capital projects on time and within budget.
- Provided direct customer service and support for commercial tenants.
- Managed capital projects, ensuring successful completion while adhering to cost, scope, and quality requirements.
- Maintained daily communication and hosted weekly calls with ownership to provide detailed information on property developments.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Move-In Coordinator
First Key Homes
Remote
04.2022 - 03.2023
- Coordinated move-in processes, ensuring timely and smooth transitions for 30+ tenants monthly.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Resolved tenant issues efficiently, enhancing overall satisfaction and retention rates.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed lease documentation and compliance, maintaining 100% accuracy in records.
- Collaborated with maintenance teams to address and resolve property concerns promptly.
- Streamlined move-in processes, enhancing customer satisfaction and operational efficiency.
Assistant Property Manager
Alliance Residential/Greystar
Houston, TX
02.2018 - 04.2022
- Collaborated with Business Manager to develop strategic plans, boosting productivity and customer service.
- Achieved lease-up goals within set time frames, ensuring smooth tenant move-ins.
- Verified tenant information and processed lease applications efficiently.
- Collected and recorded monthly rent payments accurately.
- Conducted property showings and answered prospective tenant inquiries.
- Completed final move-out walkthroughs with tenants to identify required repairs.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
Customer Service Representative
Appliance Repair Houston
Houston, TX
01.2016 - 12.2017
- Efficiently managed 50+ daily customer inquiries via calls, emails, and chats, ensuring swift resolutions.
- Coordinated between customers and field personnel to address and resolve service issues promptly.
- Maintained and updated customer accounts, ensuring accurate and current information.
- Processed new orders, prepared documentation, and assigned tasks to appropriate personnel.
- Delivered exceptional customer service, enhancing customer retention and driving sales.
Leasing Specialist
CWS
Houston, TX
08.2014 - 11.2015
- Responded to inquiries and scheduled tours, enhancing tenant engagement and satisfaction.
- Showed apartments and addressed community questions, improving tenant conversion rates.
- Collaborated with property managers to ensure market readiness and smooth tenant transitions.
- Trained leasing professionals on regulations and policies, ensuring compliance and operational efficiency.
- Developed and executed marketing plans, increasing property visibility and attracting local businesses.
Education
Martha Raines High School
Katy, TX01.2012
Skills
- Project Management
- Problem Solving
- Team Collaboration
- Team Leadership
- Multiple Property Management Software Experience
- Yardi, Onesite, On-Site, Entrata, Bluemoon, Zendesk, RentCafe, Power BI, Propertyware, etc
- Lease Administration
- Vendor Management
LANGUAGES
English
Spanish
Timeline
Property Manager
The Morgan Group
03.2023 - 11.2024
Move-In Coordinator
First Key Homes
04.2022 - 03.2023
Assistant Property Manager
Alliance Residential/Greystar
02.2018 - 04.2022
Customer Service Representative
Appliance Repair Houston
01.2016 - 12.2017
Leasing Specialist
CWS
08.2014 - 11.2015
Martha Raines High School