MARIANA CASTAÑEDA MONSALVE

• ESL Junior Teacher with experience supporting English language learners in developing their communication skills. Skilled in creating engaging, interactive, and culturally responsive lessons tailored to students' needs. Adept at fostering an inclusive and supportive learning environment that encourages language acquisition through play, structured activities, and collaborative learning

Completed a 120-hour certification program focused on the Contact Center field, developing skills in key concepts and processes related to digital and telephone sales.

• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Assisted with customer requests and answered questions to improve satisfaction.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Collaborated closely with team members to achieve project objectives and meet deadlines.

• Participated in a volunteer program focused on teaching English as a second language through interactive and play-based activities. Provided educational support to children from low-household backgrounds in Manizales. This initiative was certified by the Youth Colombian Leaders foundation.
• Led students through safety procedures for active shooter and fire drills.
• Adapted teaching methods and materials to meet students' varying needs and interests.
• Planned and implemented lesson plans in Spanish to promote student understanding of language, culture and history.
• Met with parents to discuss students' progress and review areas requiring improvement.
• Collaborated with other teachers to develop integrated lessons for multiple subjects taught in Spanish.
• Built and strengthened positive relationships with students, parents and teaching staff.

• Volunteered in an English teaching program that integrated recreation and teamwork principles. Provided language support to children and adolescents who were members of a school band in Villamaría, Caldas, fostering language development through interactive and collaborative activities.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
• Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
• Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
• Collaborated with other teachers to develop integrated lessons for multiple subjects taught in Spanish.