Mariana Chandler
San Antonio,TX
Summary
Dedicated hospitality professional skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Aimbridge Hospitality
02.2019 - Current
- Assist with day-to-day operations of hotel
- Assisted with Accounts Payable and Receivable
- Assisted in budget management by monitoring expenses, inventory control, and resource allocation across various departments.
- Assisted in recruiting, hiring and training of team members.
- Assist with Payroll and Scheduling
Front Desk Manager
Interstate
06.2018 - 02.2019
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Promoted upselling opportunities to maximize revenue through available add-ons and packages.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
Front Desk Agent
Interstate
02.2018 - 06.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Mentored new hires on best practices at front desk ensuring they were properly trained and equipped to excel in their roles.
Baker
Schlotzsky's Deli
06.2017 - 02.2018
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
Front Desk Agent
Drury Inn & Suites
03.2015 - 06.2017
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy guests.
Education
Northwest Vista College
San Antonio, TXSan Joaquin Valley College
Hanford, CASkills
- Proficient in OnQ system, PEP and Microsoft Office
- A-3 and Market Basket
- Records Organization and Management
- Human Resources
Training
Aspire Leadership Training August 2023
Accepted into Rise! GM Apprenticeship 2023
Timeline
Assistant General Manager
Aimbridge Hospitality
02.2019 - Current
Front Desk Manager
Interstate
06.2018 - 02.2019
Front Desk Agent
Interstate
02.2018 - 06.2018
Baker
Schlotzsky's Deli
06.2017 - 02.2018
Front Desk Agent
Drury Inn & Suites
03.2015 - 06.2017
Northwest Vista College
San Joaquin Valley College