Mariana Chavez
Kearny,USA
Summary
Dynamic and detail-oriented professional recognized for exceptional interpersonal skills and a positive demeanor. Proficient in office software and adept at managing administrative tasks, including effective communication. Dedicated to fostering a welcoming environment while ensuring seamless daily operations. A proactive approach to problem-solving enhances team collaboration and contributes to overall organizational success.
Overview
3
3
years of professional experience
Work History
Receptionist
American Family Care Urgent Care
Kearny, New Jersey
07.2024 - Current
- Verified patient insurance coverage and eligibility before appointments, ensuring accurate billing and benefits coordination.
- Collected co-pays and outstanding balances at check-in, maintaining accurate financial records and adhering to facility policies.
- Scheduled patient appointments based on provider availability and clinical appropriateness, ensuring efficient patient flow and resource utilization.
- Reviewed medical concerns at intake to confirm whether care could be provided within the facility's scope; referred patients to the emergency room or appropriate external services when necessary.
- Communicated clearly and compassionately with patients regarding their visit, coverage, and next steps, helping ensure continuity of care and patient satisfaction.
Receptionist
Alaris Health on Belgrove
Kearny, New Jersey
03.2023 - Current
- Welcomed and signed in visitors, ensuring compliance with facility protocols and maintaining accurate visitor logs for safety and accountability.
- Managed high-volume phone systems by answering, screening, and directing calls to appropriate departments courteously and professionally.
- Enforced patient safety procedures by monitoring facility exits and ensuring patients did not leave without an authorized family member or healthcare professional.
- Supported administrative operations by scheduling appointments, updating records, and assisting staff with general clerical tasks.
- Provided a positive first impression for all guests and callers, helping to maintain a calm, organized, and professional front desk environment.
Education
Bachelor of Science (B.S.) - MOLECULAR BIOLOGY
Montclair State University
Montclair, NJ01.2025
Certification - Phlebotomy Technician
Phlebotomy School of New Jersey, LLC
Wayne, NJ07.2024
Skills
- Social Perceptiveness
- Verbal Communication
- Guest Relations
- Time Management
- Multitasking Strengths
- Organization skills
- Attention to detail
- Telephone etiquette
LANGUAGE
English - Native
Spanish - Advanced
Timeline
Receptionist
American Family Care Urgent Care
07.2024 - Current
Receptionist
Alaris Health on Belgrove
03.2023 - Current
Certification - Phlebotomy Technician
Phlebotomy School of New Jersey, LLC
Bachelor of Science (B.S.) - MOLECULAR BIOLOGY
Montclair State University