Mariana Cianfichi
Walnut Creek,CA
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Madewell
Walnut Creek, USA
07.2020 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Utilized various software and tools to streamline processes and optimize performance.
- I worked as the Marketing and Events Manager, bringing in small businesses to sell and promote their products, as well as setting up in-store events.
- Set up the store for visual changes.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Resolved customer inquiries and complaints requiring management-level escalation.
Sales Associate
2bella
Walnut Creek, USA
02.2021 - 09.2021
- I assisted with a new store opening in San Francisco.
- I worked as a stylist and worked with customers one-on-one to find clothing that made them feel confident.
- Maintained records related to sales for store management.
- Answered incoming telephone calls to provide store, products, and services information.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- I opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
- Developed trusting relationships with customers by making personal connections.
Sales Associate
Gesinee's Bridal
Concord, USA
01.2018 - 02.2019
- I worked as a prom stylist to help customers find their desired prom dresses by assisting them with product selection, sizing.
- I worked in the prom department, but I assisted in the wedding and alteration departments when needed.
- I created and fulfilled customer orders.
- Performed cashier duties such as accepting payments, issuing receipts, and counting back change.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Attended weekly team meetings to review performance goals and objectives.
Education
Some College (No Degree) -
Diablo Valley College
Pleasant Hill, CA05-2025
High School Diploma -
College Park High School
Pleasant Hill, CA05-2019
Skills
- Assistant manager experience
- Event planning
- Marketing
- Merchandising
- Events management
- Microsoft Excel
- Problem solving
- Organizational management
- Time management
- Customer service
- Sales reporting
- Adaptability
- Multitasking and organization
- Orientation and training
- Sales Forecasting
Timeline
Sales Associate
2bella
02.2021 - 09.2021
Assistant Manager
Madewell
07.2020 - Current
Sales Associate
Gesinee's Bridal
01.2018 - 02.2019
Some College (No Degree) -
Diablo Valley College
High School Diploma -
College Park High School
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