Anda Ciurar
Sacramento,CA
Summary
Organized office professional with extensive administrative skills and a solid background in the customer support industry. Demonstrated history of surpassing business targets, effectively satisfying customer demands, and contributing to overall team success. Proficient in independently managing a wide range of clerical needs and correspondence, ensuring smooth and efficient business operations
Overview
6
6
years of professional experience
Work History
Front Office
Walton Pediatric
03.2022 - 06.2023
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Answered multi-line phone system and enthusiastically greeted callers.
- Exemplified professionalism and attention to detail in all aspects of work as a Medical Insurance Examiner, consistently meeting or exceeding performance expectations.
- Streamlined communication between medical staff, ensuring accurate and timely information sharing.
- Streamlined patient admission processes by accurately collecting medical histories and verifying insurance information.
Secretary Coordinator
Service Master
01.2017 - 07.2020
- Accomplished multiple tasks simultaneously under tight deadlines without compromising quality of work.
- Implemented new procedures for document storage, resulting in easier access to important files.
- Served as a liaison between management and clients, fostering positive relationships through professional communication.
- Assisted in event planning and execution, resulting in successful company functions.
- Maintained accurate client records by updating database information regularly.
- Handled incoming calls professionally while directing callers to appropriate personnel quickly.
- Provided exceptional customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Prepared and distributed meeting materials, ensuring timely access for all attendees.
- Organized office spaces for efficient workflow, creating a more productive work environment.
Education
Associate Degree - Dental Hygiene
06.2028
Skills
- Telephone skills
- Appointment Scheduling
- Verbal and written communication
- Listening Skills
- Problem-solving skills
- Time Management
- Building Relationships
- File Management
- Hospitality services
- Professional Demeanor
- Organization skills
- Clerical Support
- Effective Planning
- Work Prioritization
- Multi-line telephone skills
- Mail coordination
- Office Organization
- Team Collaboration
- Meticulous and organized
- Confidentiality
- Sensitive information handling
- Telephone Etiquette
- Office Administration
- Customer Service
- Scheduling appointments
- Issue handling
- Office supplies inventory management
- Teamwork and Collaboration
- Problem-Solving
- Dependable and Responsible
- Critical Thinking
- Calm Under Pressure
- Active Listening
Timeline
Front Office - Walton Pediatric
03.2022 - 06.2023
Secretary Coordinator - Service Master
01.2017 - 07.2020
Cosumnes River College - Associate Degree, Dental Hygiene