Mariana Conte
Miami Beach,FL
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
4
4
years of professional experience
Work History
Lead Hostess
El Cielo South Beach at SLS
Miami Beach, FL
07.2023 - Current
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Monitored dining room activities to ensure quality service standards were met.
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
- Assisted wait staff with food delivery when necessary.
- Inspected dining room area for cleanliness before each shift began.
- Organized large parties for special events such as birthdays or anniversaries.
Lead Hostess
Bazaar By Jose Andres at SLS
Miami Beach, FL
04.2022 - 06.2023
- Organized large parties for special events such as birthdays or anniversaries.
- Assigned tasks to other hostesses based on their skill level or experience.
- Provided assistance to other departments during peak hours if needed.
- Verified reservations prior to seating guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
Hostess
Giussepe Ristorante
Jupiter, Florida
01.2021 - 02.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Communicated clearly with kitchen staff regarding customer orders.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
Education
Kindergarten Teacher - Education
Instituto Formacion Docente
Argentina08.1990
Timeline
Lead Hostess
El Cielo South Beach at SLS
07.2023 - Current
Lead Hostess
Bazaar By Jose Andres at SLS
04.2022 - 06.2023
Hostess
Giussepe Ristorante
01.2021 - 02.2022
Kindergarten Teacher - Education
Instituto Formacion Docente