Mariana Contreras

• Lead the Improvement and Efficiency team in the Operational Excellence department, composed of three engineers, fulfilling the following objectives:
• Lead continuous improvement projects in EPC and operation and maintenance contracts, focusing on operational efficiency, budget control, and optimal use of resources throughout the project life cycle.
• Lead the implementation (start-up) and closure processes for contracts and projects, ensuring technical, administrative, and regulatory compliance (technical documentation, reverse logistics, OC, insurance, waste, etc., purchase orders).
• Implement quality methodologies such as 5S, PDCA, DMAIC, Kaizen, root cause analysis (5 whys) to optimize construction and supply chain processes focused on logistics and storage.
• Develop and deliver training on PM Book and fundamentals, standardizing project and contract management to ensure consistency and quality in execution.
• Conduct risk and opportunity assessments, quantifying economic impact and establishing corrective action plans.
• Lead operational committees to identify critical projects ('Bug Killers') and implement strategies to improve financial and operational performance.
• Implement the Operational Excellence department at Equans Colombia.

• Manage the company's quality program, leading improvement projects in key business areas in the Southern Zone (Argentina, Chile, Uruguay).
• Develop and implement quality policies and procedures aligned with the business strategy.
• Analyze the results of customer satisfaction surveys, generating strategies to position the company against its closest competitors.
• Generate proposals for improvement in inter-company processes, with special attention to customer service, using continuous improvement techniques such as 5S, warehouse design optimization, root cause analysis, and kaizen.
• Identify findings and non-conformities related to deviations detected in operations, along with an action plan to reduce deficiencies.
• Manage PUI and AMT as quality documents for the Southern Zone (Argentina, Chile, Uruguay).

Main buildings: 470,100 m²
Aircraft movement area: 610,000 m²
Type of contract: EPC

• Conduct quality audits based on ISO 9001:2015 in operational processes in the areas of construction, administration, and support.
• Preparing and following up on traceability folders (TOP folders) during the delivery phase of the work, as well as material and design approval sheets (RFC).
• Manage and control the implementation of quality protocols for construction specialties in the field, as well as calculation reports, technical specifications, plans, and construction sheets.
• Responsible for project closure in the after-sales quality department, developing procedures and project configurations by construction specialty in the Funbim system for internal and customer feedback collection.
• Planning and supervision of the development of on-site control points for the different construction specialties, ensuring the closure of internal and customer quality protocols.
• Development of reports on project closure progress by the construction sector and specialty for presentation to management.
• Identifying risks and opportunities in strategic, operational, and support processes, and establishing strategies to mitigate them.
• Handling correspondence with customers, responding to letters, regular mail, and delivering technical documentation for review.
  
  

• I managed process transformation by implementing a management system based on strategic planning, process reengineering, and total quality.
• Applied operational management techniques to meet KPIs. (5's, Kaizen, PDCA, control charts, cause and effect analysis, Pareto, histograms).
• Developed change management strategies and plans based on lessons learned.
• Conducted safety and quality audits to ensure compliance with government regulations.