Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Mariana Diaz

St. George,UT

Summary

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects, and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Goal-driven Sales Management professional bringing 4-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions, and client engagement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Accomplished Chief Executive Officer bringing expertise in business planning, revenue development and change management. Offering 2 years of experience in Wholesale, Barbershop, Tattoo Studio, and Marketing different businesses. Offers entrepreneurial, forward-thinking mindset and demonstrated track record of achievement. Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Forward-thinking media leader with extensive background in industry and great sense of programming and production requirements. Talented in staff leadership, schedule coordination and transmission management. Facilitates collaboration between talent and leaders to achieve programming goals with cohesive vision. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Personable committed to managing and tracking program components to meet set objectives. Extensive experience upholding quality standards to drive program growth. Recognized for wisdom and experience earned over 7-year career in program development and delivery.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Generations Vibrant Life Coordinator

The Meadows at Escalante St. George
St. George, UT
01.2024 - Current
  • Created monthly activity calendars with a variety of recreational options.
  • Assisted residents with physical activities such as walks and exercise classes.
  • Maintained accurate records of participant attendance and progress notes.
  • Worked closely with families to ensure that their loved ones were receiving appropriate care.
  • Coordinated calendars, shifts and activity schedules with staff.
  • Coordinated transportation services for offsite activities when needed.
  • Adapted existing activities or developed new ones to meet the changing needs of participants.
  • Maintained records of activities and analyzed feedback from participants.
  • Provided one-on-one support to those who required additional assistance.
  • Supervised volunteers and provided guidance when necessary.
  • Provided education about healthy lifestyles through lectures and workshops.
  • Provided leadership in developing innovative approaches to meet program goals.
  • Created and implemented new policies and procedures for the program.
  • Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
  • Collaborated with external partners to leverage resources for the program's success.
  • Supported marketing efforts by providing content for promotional materials.

Concierge

The Meadows at Escalante St. George
St. George, UT
01.2024 - Current
  • Handled mail and package deliveries, keeping items secure
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor
  • Performed administrative duties such as filing paperwork related to concierge service transactions
  • Maintained guest privacy and building reputation by keeping information confidential
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

CEO

Humble Ink
Las Vegas, NV
01.2023 - Current
  • Negotiated contracts with vendors to secure competitive pricing for goods or services
  • Analyzed market trends and customer data to inform decision-making processes
  • Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets
  • Assessed financial performance of the organization on a regular basis and identified areas for improvement
  • Checked financial reports to confirm financial soundness and good operating margin
  • Led organization by establishing business direction and actualizing operational plans to meet goals
  • Drove company vision with collaborative employee engagement techniques and strategic leadership
  • Conducted presentations to outside groups to drive programs, policies and company objectives
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.

Front Desk, Cashier, Guest Services

MGM Grand Las Vegas
Las Vegas, NV
11.2021 - 11.2023
  • Provided excellent customer service by responding to inquiries promptly and professionally
  • Greeted customers and provided information regarding store policies
  • Handled customer complaints in a professional manner while resolving issues in an efficient manner
  • Assisted cashiers with resolving customer complaints and inquiries.

CEO

Sugar Pop World
Las Vegas, NV
03.2022 - 01.2023
  • Recruited, trained, mentored, and managed employees at all levels within the organization
  • Developed and implemented strategic business plans to increase company profitability
  • Negotiated contracts with vendors to secure competitive pricing for goods or services
  • Analyzed market trends and customer data to inform decision-making processes
  • Represented the organization at conferences, events, and networking activities as needed
  • Established policies and procedures that promoted an ethical work environment
  • Directed long-term research initiatives to identify new markets for growth opportunities
  • Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets
  • Maintained open communication channels between departments to maximize efficiency and productivity.

Sales Representative

Peters Sales
Laredo, TX
05.2017 - 11.2021
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
  • Created and implemented store displays, promoting sales and growth
  • Prepared and processed contracts and order forms for new and existing customers
  • Worked with production teams to assess, update and optimize delivery dates for customers.

Sales Manager

Bebe
Henderson, NV
03.2016 - 07.2017
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
  • Boosted team morale and overall sales volume by creating employee incentive sales contests
  • Partnered with marketing team to align sales strategy with brand messaging across all communication channels
  • Achieved company growth for several consecutive years through market expansion and sales
  • Developed and implemented new sales strategies to update product lines
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.

Teacher's Assistant

Instituto Thomas Jefferson
Guadalajara, Jalisco
07.2014 - 06.2016
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher
  • Distributed classroom materials and supplies such as pencils, paper and art materials
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students
  • Distributed and collected tests and homework to collate and prepare for grading
  • Arranged and led academic and study activities for students
  • Supervised children and participated with children in activities
  • Established positive relationships with students, parents, fellow teachers and school administrators
  • Supported classroom teachers by managing files, preparing materials and updating records
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors
  • Cleaned and organized classrooms, materials and supplies.

Education

Bachelor of Arts - Business Administration

Keiser University
12.2019

Skills

  • Product management and pricing
  • Sales closing
  • Post-sales support
  • Customer retention abilities
  • Customer needs assessment
  • Relationship selling
  • Sales development
  • Management and team player to achieve goals with employees
  • Quality Assurance
  • Administrative Support
  • Sales
  • Guest Relations
  • Cash Handling
  • Social Media Networking
  • Customer Service
  • Excellent Multitasking
  • Guest Services
  • Telephone Etiquette
  • Financial Management
  • Data Entry
  • Recordkeeping
  • Administrative Leadership
  • Business Administration
  • Contract Negotiation
  • CRM Software
  • MS Office
  • Scheduling Expertise
  • Staff Management
  • Document Control
  • Operations Management
  • Scheduling and Calendar Management
  • Budget Planning

Certification

Current Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED) Certification.

Accomplishments

  • Honor University Graduate.
  • Professional Golfer. (20yrs and Under).

Languages

Spanish

Timeline

Generations Vibrant Life Coordinator

The Meadows at Escalante St. George
01.2024 - Current

Concierge

The Meadows at Escalante St. George
01.2024 - Current

CEO

Humble Ink
01.2023 - Current

CEO

Sugar Pop World
03.2022 - 01.2023

Front Desk, Cashier, Guest Services

MGM Grand Las Vegas
11.2021 - 11.2023

Sales Representative

Peters Sales
05.2017 - 11.2021

Sales Manager

Bebe
03.2016 - 07.2017

Teacher's Assistant

Instituto Thomas Jefferson
07.2014 - 06.2016

Bachelor of Arts - Business Administration

Keiser University

Current Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED) Certification.

Mariana Diaz