Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Languages
Timeline
Generic

MARIANA DIAZ

St. George,USA

Summary

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects, and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Goal-driven Sales Management professional bringing 4-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions, and client engagement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Accomplished Chief Executive Officer bringing expertise in business planning, revenue development and change management. Offering 2 years of experience in Wholesale, Barbershop, Tattoo Studio, and Marketing different businesses. Offers entrepreneurial, forward-thinking mindset and demonstrated track record of achievement. Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Kind Memory Care Director known for budget oversight, staff management, and dynamic time management. A gifted professional willing to cultivate a setting that is positive and welcoming to residents and staff members alike. Ready for a new position involved in finding dynamic solutions to issues. Bilingual individual with the drive to coordinate care and manage the day to day operations of an assisted living center. A confident Memory Care Director with a commitment to hard work and dynamic communication and collaboration skills. Organized and efficient professional with several-year history in office administration and services for industry organizations. Offering proven to identify opportunities for improvements and implement corrective plans. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Memory Care Director

The Meadows at Escalante
St. George, UT
03.2024 - Current
  • Conducted assessments of residents' cognitive abilities and behavior.
  • Trained staff on dementia-related topics such as communication techniques, safety protocols, and end-of-life care.
  • Collaborated with families to develop individualized care plans for residents.
  • Promoted the facility's memory care services through public outreach initiatives.
  • Provided guidance to clinical staff members on best practices for handling difficult behaviors associated with dementia.
  • Ensured compliance with all applicable laws and regulations related to memory care services.
  • Facilitated weekly meetings between family members, healthcare providers, and other stakeholders involved in resident care.
  • Created an environment that supported socialization among residents living in the memory unit.
  • Participated in interdisciplinary team meetings to discuss resident progress and plan future interventions.
  • Responded promptly to emergency situations involving residents living in the memory unit.
  • Maintained accurate records of resident activities, including daily notes about physical condition, dietary intake, moods..
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
  • Interviewed and hired individuals bringing talent, well-developed skills sets and passion for assisting others, effectively creating gifted department of professionals.
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
  • Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
  • Conducted research on current industry trends to identify potential areas for improvement in business operations.
  • Created presentations to present findings from market research activities to senior management team.
  • Assessed employee performance evaluations and recommended changes or improvements as needed.
  • Recommended process improvements that would reduce costs while increasing productivity.

CEO

Humble Ink
Las Vegas, NV
01.2023 - Current
  • Negotiated contracts with vendors to secure competitive pricing for goods or services
  • Analyzed market trends and customer data to inform decision-making processes
  • Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets
  • Assessed financial performance of the organization on a regular basis and identified areas for improvement
  • Checked financial reports to confirm financial soundness and good operating margin
  • Led organization by establishing business direction and actualizing operational plans to meet goals
  • Drove company vision with collaborative employee engagement techniques and strategic leadership
  • Conducted presentations to outside groups to drive programs, policies and company objectives
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities

Activity Director

The Meadows at Escalante
St. George, UT
02.2024 - 03.2024
  • Developed and implemented engaging activities for seniors in long-term care facilities.
  • Organized events such as holiday parties, bingo nights, and movie screenings.
  • Created monthly activity calendars with a variety of recreational options.
  • Assisted residents with physical activities such as walks and exercise classes.
  • Provided one-on-one support to those who required additional assistance.
  • Facilitated group discussions on topics such as current events, health issues, and hobbies.
  • Lead weekly outings to local attractions such as parks and museums.

Concierge

The Meadows at Shannondell
St. George, UT
12.2023 - 02.2024
  • Managed daily operations of the concierge desk, including scheduling and staffing.
  • Provided customer service to guests and responded to inquiries in a timely manner.
  • Coordinated with vendors for services such as car rentals, restaurant reservations, and other requests.
  • Maintained records of guest complaints and compliments.
  • Assisted guests with check-in and check-out procedures and room assignments.
  • Created weekly reports summarizing activities at the concierge desk.
  • Performed administrative duties such as filing documents, managing inventory, and ordering supplies.

Front Desk, Cashier, Guest Services

MGM Grand Las Vegas
Las Vegas, NV
11.2021 - 11.2023
  • Provided excellent customer service by responding to inquiries promptly and professionally
  • Greeted customers and provided information regarding store policies
  • Handled customer complaints in a professional manner while resolving issues in an efficient manner
  • Assisted cashiers with resolving customer complaints and inquiries

CEO

Sugar Pop World
Las Vegas, NV
03.2022 - 01.2023
  • Recruited, trained, mentored, and managed employees at all levels within the organization
  • Developed and implemented strategic business plans to increase company profitability
  • Negotiated contracts with vendors to secure competitive pricing for goods or services
  • Analyzed market trends and customer data to inform decision-making processes
  • Represented the organization at conferences, events, and networking activities as needed
  • Established policies and procedures that promoted an ethical work environment
  • Directed long-term research initiatives to identify new markets for growth opportunities
  • Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets
  • Maintained open communication channels between departments to maximize efficiency and productivity

Sales Representative

Peters Sales
Laredo, TX
05.2017 - 11.2021
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
  • Created and implemented store displays, promoting sales and growth
  • Prepared and processed contracts and order forms for new and existing customers
  • Worked with production teams to assess, update and optimize delivery dates for customers

Sales Manager

Bebe
Henderson, NV
03.2016 - 07.2017
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
  • Boosted team morale and overall sales volume by creating employee incentive sales contests
  • Partnered with marketing team to align sales strategy with brand messaging across all communication channels
  • Achieved company growth for several consecutive years through market expansion and sales
  • Developed and implemented new sales strategies to update product lines
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability

Teacher's Assistant

Instituto Thomas Jefferson
Guadalajara, Jalisco
07.2014 - 06.2016
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher
  • Distributed classroom materials and supplies such as pencils, paper and art materials
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students
  • Distributed and collected tests and homework to collate and prepare for grading
  • Arranged and led academic and study activities for students
  • Supervised children and participated with children in activities
  • Established positive relationships with students, parents, fellow teachers and school administrators
  • Supported classroom teachers by managing files, preparing materials and updating records
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors
  • Cleaned and organized classrooms, materials and supplies

Education

Bachelor of Arts - Business Administration

Keiser University
Fort Lauderdale, FL
12.2019

Bachelor of Arts - Kindergarten And Preschool Education

Montessori Center For Teacher Education
San Diego, CA
05-2017

Skills

  • Product management and pricing
  • Sales closing
  • Post-sales support
  • Customer retention abilities
  • Customer needs assessment
  • Relationship selling
  • Sales development
  • Management and team player
  • Quality Assurance
  • Administrative Support
  • Sales
  • Guest Relations
  • Cash Handling
  • Social Media Networking
  • Customer Service
  • Excellent Multitasking
  • Guest Services
  • Telephone Etiquette
  • Recruiting and Hiring
  • Exemplary communication skills
  • Family Support
  • Staff Development
  • Medication Management
  • Telephone and email etiquette
  • Staff Scheduling
  • Budgeting oversight
  • Information Systems Development
  • Financial Reporting Coordination
  • Financial Administration
  • Payroll Management
  • Expense Reporting
  • Database Administration
  • Operations Management
  • Staff Training and Development
  • Document Management

Certification

  • Cardiopulmonary Resuscitation (CPR), Current
  • Automated External Defibrillator (AED) Certification, Current
  • Med Tech delegation, Current.

Accomplishments

  • Honor University Graduate.
  • Professional Golfer. (20yrs and Under)

Languages

Spanish, Native/ Bilingual

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Memory Care Director

The Meadows at Escalante
03.2024 - Current

Activity Director

The Meadows at Escalante
02.2024 - 03.2024

Concierge

The Meadows at Shannondell
12.2023 - 02.2024

CEO

Humble Ink
01.2023 - Current

CEO

Sugar Pop World
03.2022 - 01.2023

Front Desk, Cashier, Guest Services

MGM Grand Las Vegas
11.2021 - 11.2023

Sales Representative

Peters Sales
05.2017 - 11.2021

Sales Manager

Bebe
03.2016 - 07.2017

Teacher's Assistant

Instituto Thomas Jefferson
07.2014 - 06.2016
  • Cardiopulmonary Resuscitation (CPR), Current
  • Automated External Defibrillator (AED) Certification, Current
  • Med Tech delegation, Current.

Bachelor of Arts - Business Administration

Keiser University

Bachelor of Arts - Kindergarten And Preschool Education

Montessori Center For Teacher Education
MARIANA DIAZ