Mariana Diaz-Garcia
Perris,CA
Summary
Professional healthcare advocate with hands-on experience in patient care coordination, medical advocacy, and healthcare policy navigation. Strong focus on team collaboration and achieving outcomes, adapting to changing needs seamlessly. Skilled in patient communication, conflict resolution, and healthcare systems management. Known for reliability, empathy, and results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Participant Experience Liaison
WelbeHealth
2799 Gateway Pwky, Riverside, CA 92507
05.2024 - 02.2025
- Served as the primary point of contact, fostering strong relationships between the participants, families, service providers, and caregivers.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of the PACE program, sharing insights with the disciplines to drive continuous improvement efforts for the participants.
- Maintained a high degree of professionalism at all times, representing WelbeHealth with integrity in both internal and external interactions.
- Established effective communication channels between interdisciplinary team and directors to provide quality care to our participants.
- Solved conflicts and addressed issues that occurred between the participants and the services that are provided in PACE.
- Support the grievance process, providing high touch customer service and partnering with IDT and partner until resolution.
Patient Advocate
CompSpec Inc
41885 E Florida Ave. Hemet, CA 92544
08.2022 - 11.2023
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Assisted patients with completing a Medi-Cal application, leading to successful claim resolutions and reduced financial burdens.
- Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Conducted regular follow-up with discharged patients to ensure successful transition into their home environment and address any concerns that may arise.
Allergy & Immunology Administrative Assistant III
Hoag Memorial Hospital Presbyterian
1 Hoag Dr, Newport Beach, CA 92663
12.2019 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to patient inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained front office operations and workflow.
- Collaborated closely with healthcare providers to provide outstanding patient care.
Patient Care Coordinator
OptumCare Medical Group
724 S El Camino Real, San Clemente, CA 92672
08.2018 - 11.2019
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Greeted and assisted patients with check-in procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Front and Back Office Assistant
Raji Arunachalam DDS P.C.
600 Corporate Dr Ste 200, Ladera Ranch, CA 92694
06.2017 - 08.2018
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
- Conducted thorough research on dental industry trends that allowed the company to remain competitive within its market space.
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between patients and vendors and maintained effective lines of communication.
- Assisted the doctor with procedures and setting up for dental procedures.
Education
High School Diploma -
Trabuco Hills
27501 Mustang Run, Mission Viejo, CA 9269106-2017
Skills
- Fluent in Spanish and English
- Goal setting
- Collaborative relationships
- High-pressure environments
- Multitasking Abilities
- Time management
- Relationship building
- Organizational skills
- Analytical thinking
- Active listening
- Task prioritization
- Self motivation
Certification
- Basic Life Support Certification (BLS)
Timeline
Participant Experience Liaison
WelbeHealth
05.2024 - 02.2025
Patient Advocate
CompSpec Inc
08.2022 - 11.2023
Allergy & Immunology Administrative Assistant III
Hoag Memorial Hospital Presbyterian
12.2019 - 01.2021
Patient Care Coordinator
OptumCare Medical Group
08.2018 - 11.2019
Front and Back Office Assistant
Raji Arunachalam DDS P.C.
06.2017 - 08.2018
High School Diploma -
Trabuco Hills