Hi, I’m
Mariana Dontu
Hollywood,FL
Summary
Dynamic professional with a proven track record at Carmela’s Italian Restaurant, excelling in customer service and creative mixology. Demonstrated ability to enhance guest experiences, leading to a significant increase in customer satisfaction. Skilled in multitasking and maintaining a clean bar, embodying a team player attitude and an engaging personality.
Overview
11
years of professional experience
Work History
Carmela’s Italian Restaurant
Bartender
02.2023 - Current
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Sushi Song
Server
06.2019 - 03.2022
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Ala Turca Mediteranean Restaurant
Server
05.2016 - 05.2019
Job overview
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Fat Clemenza’s Italian Restaurant
Server
04.2014 - 04.2016
Job overview
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Streamlined order-taking process to minimize wait times for diners.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Education
State University of MoldovaChișinau, Moldova
from Psychology And Educational Sciences
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Cleanliness and hygiene
- Responsible alcohol service
- Handling difficult customers
- Menu memorization
- Professional appearance
- Suggestive selling
- Beverage preparation
- Performance improvement
- Staff management
- Creative mixology
- Fluency in language
- Bar service preparation
- Proficient in mixology
- Maintaining a clean bar
- Liquor restocking
- Courteous
- Fast learner
- Honest and dependable
- Issue resolution
Languages
English
Full Professional
Romanian
Native or Bilingual
Russian
Native or Bilingual
Spanish
Limited Working
Timeline
Bartender
Carmela’s Italian Restaurant
02.2023 - Current
Server
Sushi Song
06.2019 - 03.2022
Server
Ala Turca Mediteranean Restaurant
05.2016 - 05.2019
Server
Fat Clemenza’s Italian Restaurant
04.2014 - 04.2016
State University of Moldova
from Psychology And Educational Sciences
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