Mariana Dorantes
Pensacola,FL
Summary
Proven track record of enhancing office efficiency and exceeding customer service standards at Telmex, adept in meeting coordination and managing complex schedules. Skilled in document preparation and fluent in Spanish, consistently demonstrated the ability to assess customer needs and streamline business processes, achieving a significant improvement in client satisfaction and operational productivity. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Personal Assistant to the Owner
Miss Construction
Houston, TX
08.2022 - 10.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Organized and attended meetings and compiled related documents and reports.
- Used discretion when handling confidential information.
- Volunteered to help with special projects of varying degrees of complexity.
Office Assistant
River Oaks Baptist School
Houston
08.2018 - 10.2020
- Delivered clerical support by handling range of routine and special requirements.
- Scheduled and coordinated travel arrangements for office staff members.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted with budgeting and financial management to keep office operating within budget.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
Coustomer Service Representative
Telmex
Guadalajara México
08.2010 - 10.2012
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Communication Sciences -
ITESO Guadalajara
Guadalajara México 03.2012
Skills
- Meeting Coordination
- Travel Arrangements
- Document Preparation
- Calendar Management
- Office Management
- Customer Needs Assessment
- Restaurant Experience
- FLUENT IN spanish
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Personal Assistant to the Owner
Miss Construction
08.2022 - 10.2023
Office Assistant
River Oaks Baptist School
08.2018 - 10.2020
Coustomer Service Representative
Telmex
08.2010 - 10.2012
Communication Sciences -
ITESO Guadalajara