Mariana Espinoza
Olathe,KS
Summary
Professional in customer service and sales with strong track record of achieving targets and driving revenue growth. Proficient at building relationships, understanding customer needs, and delivering tailored solutions. Known for collaborative teamwork, adaptability to changing demands, and reliable performance. Skilled in communication, problem-solving, and leveraging sales techniques to meet organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Babysitter
Family
Olathe, KS
08.2019 - Current
- Provided attentive and nurturing care for children ranging in age from infants to pre-teens
- Established a safe and engaging environment by childproofing the home and implementing age-appropriate activities
- Followed specific dietary restrictions and prepared nutritious meals and snacks for children
- Engaged children in educational playtime activities, promoting cognitive development and creativity
- Handled emergency situations calmly and efficiently, following established protocols to ensure the safety of the children under my care
- Built strong relationships with families through trustworthiness, reliability, and professionalism
Customer Service Representative
Maximus
Lawrence, KS
10.2025 - 02.2026
- Escalate complex issues to supervisors when necessary
- Respond to customer inquiries via phone
- Provide detailed information about company products, services, and policies
- Follow company procedures and guidelines
Team Member
Culver's
Olathe, KS
05.2024 - 09.2025
- Collaborated with team members to achieve project goals and deliver high-quality results
- Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects
- Maintained open lines of communication with team members to foster a positive work environment
- Collaborated cross-functionally with other teams to ensure seamless integration of efforts for successful project execution
- Demonstrated flexibility by adapting quickly to changing priorities or unexpected challenges within the team dynamic
- Demonstrated adaptability by successfully working with diverse personalities and skill sets within the team
Intern
Silvercrest at Deer Creek
Overland Park, KS
08.2024 - 05.2025
- Assisted with various tasks and projects across departments, gaining exposure to different areas of the company
- Contributed to team meetings by providing input and suggestions for process improvements
- Provided administrative support such as data entry, filing documents, and managing calendars
- Conducted customer surveys to gather feedback on products or services offered by the company
- Developed relationships with key stakeholders through effective communication and collaboration efforts
- Maintained a clean work environment by organizing supplies and equipment regularly
Education
Bachelor of Science - Nursing
University of Kansas
Kansas05.2029
High School Education - Junior
Olathe East Sr High School
Olathe, KS05.2025
Skills
- Communication Skills
- Relationship building
- Customer service
- Senior care
- Leadership
- Patient-focused care
- Vital signs monitoring
- Patient relationship building
- Infection control
- Mobility assistance
- Catheter care
- Vital sign monitoring
Certification
- Driver's License October 2025 to September 2029
- Heartsaver CPR AED (AHA) February 2026 to February 2028
- CNA - Certified Nurse Assistant (KSDADS) May 2026 to May 2028
Languages
French - Expert
English - Fluent
Spanish - Fluent
Timeline
Customer Service Representative
Maximus
10.2025 - 02.2026
Intern
Silvercrest at Deer Creek
08.2024 - 05.2025
Team Member
Culver's
05.2024 - 09.2025
Babysitter
Family
08.2019 - Current
Bachelor of Science - Nursing
University of Kansas
High School Education - Junior
Olathe East Sr High School