Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Mariana Fonseca

Wesley Chapel,FL

Summary

Diligent customer service associate skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

3
3
years of professional experience

Work History

Cashier

Publix
Tampa, FL
02.2020 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Processed customer refunds and exchanges according to established guidelines.
  • Restocked and organized merchandise in front lanes.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Checked personal identifications during alcohol and tobacco sales.
  • Greeted customers entering store and responded promptly to customer needs.

Customer Service Representative

Pizza Hut
Tampa, FL
10.2018 - 01.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Associate of Arts -

Pasco-Hernando State College
New Port Richey, FL

Skills

  • Reliable and Responsible
  • Problem Solving
  • Employee Training
  • Payment Processing
  • Cash Register Operations
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Excellent Attention to Detail

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Publix
02.2020 - Current

Customer Service Representative

Pizza Hut
10.2018 - 01.2020

Associate of Arts -

Pasco-Hernando State College

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Mariana Fonseca