Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Mariana Franco

Odessa,TX

Summary

Dynamic Materials Specialist with a proven track record at Plains All American Pipeline, excelling in inventory management and quality control. Adept at enhancing customer satisfaction through effective complaint resolution and strategic account management.

Experienced with materials management, ensuring effective inventory control and procurement processes. Utilizes supply chain optimization strategies to enhance operational efficiency. Knowledge of vendor relationship management, contributing to consistent and reliable supply chain performance.

Overview

13
13
years of professional experience

Work History

Materials Specialist

Plains All American Pipeline
04.2025 - Current
  • Coordinated procurement processes to ensure timely delivery of materials.
  • Implemented quality control measures to enhance product reliability and compliance.
  • Streamlined communication between suppliers and internal stakeholders to improve efficiency.
  • Conducted regular audits of materials inventory to ensure accuracy and reduce waste.
  • Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
  • Forecasted materials replenishment levels by performing analysis of usage, issues and criticality.
  • Reduced production downtime through diligent inventory management and timely material replenishment.
  • Coordinated with suppliers to expedite shipments during critical shortages, minimizing production delays.
  • Streamlined shipping processes by collaborating with logistics providers on optimizing transport routes, leading to reduced delivery times and lower freight expenses.
  • Coordinated schedules with suppliers to maintain adequate material levels.
  • Checked loads to identify contents and unauthorized or highly regulated materials.
  • Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
  • Identified issues and developed solutions to improve quality control.
  • Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.

Quotations Specialist Lead

RK Supply
02.2024 - 04.2025
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Conducted comprehensive competitor analysis to inform strategic decisions.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Streamlined project delivery processes, reducing completion times significantly.
  • Negotiated with suppliers to reduce material costs, improving profit margins.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Assisted in developing strategic plan that aligned with long-term company goals.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.

Inside Sales Manager

RK Supply
09.2016 - 02.2024
    • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
    • Prepared pricing strategies for current customers to enhance sales and increase profitability.
    • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
    • Worked closely with other departments to promote products and marketing campaigns.
    • Updated accounts and maintained long-term relationships with clients.
    • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
    • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
    • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
    • Managed 7 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
    • Achieved sales goals and service targets by cultivating and securing new customer relationships.
    • Collaborated with upper management to implement continuous improvements and exceed team goals.
    • Monitored sales team performance, analyzed sales data and reported information to area managers.

Outside Sales Representative

Whitco Supply
06.2015 - 09.2016
    • Established new accounts through cold calling and personal visits to potential customers.
    • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
    • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
    • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
    • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
    • Performed required travel for training and scheduled events.
    • Identified prospective customers by using business directories and following leads from existing clients.
    • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
    • Utilized in-depth understanding of strategic sales processes to increase revenue.
    • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
    • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
    • Exceeded monthly sales targets and quotas consistently.
    • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
    • Managed a large client base, consistently exceeding sales targets and contributing to overall team success.

Inside Sales Representative

City Pipe & Supply
05.2014 - 06.2015
    • Answered customers' questions regarding products, prices and availability.
    • Managed friendly and professional customer interactions.
    • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
    • Determined needs, delivered solutions and overcame objections through consultative selling skills.
    • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
    • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
    • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
    • Used digital methods and traditional telephone approaches to generate sales leads.
    • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
    • Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
    • Managed and recorded leads from outbound telephone marketing.
    • Answered customers' questions regarding products, prices, and availability.
    • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
    • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
    • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
    • Used CRM software to maintain detailed contact logs and account records.
    • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
    • Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.

Store Manager

A&B Valve & Piping Systems
02.2012 - 05.2014
    • Managed inventory control, and store opening and closing procedures.
    • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
    • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
    • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
    • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
    • Approved regular payroll submissions for employees.
    • Coached sales associates on product knowledge by using wide variety of training tools.
    • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
    • Managed inventory control, cash control, and store opening and closing procedures.
    • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
    • Assisted with hiring, training and mentoring new staff members.
    • Improved customer satisfaction through staff training in customer service and product knowledge.
    • Completed point of sale opening and closing procedures.
    • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
    • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
    • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
    • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
    • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
    • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
    • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
    • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
    • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
    • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Education

Some College (No Degree) -

Odessa College
Odessa, TX

Some College (No Degree) -

University of Texas Permian Basin
Odessa, TX

High School Diploma -

Andrews High School
Andrews, TX
05.2007

Skills

  • Providing Feedback
  • Customer Complaint Resolution
  • Sales Quota Management
  • Budgeting and Expenditures
  • Operating Procedures and Policies
  • Sales Records Management
  • Profitability Assessments
  • Account Management
  • Inside and Outside Sales
  • Team Recruiting and Onboarding
  • Networking Events
  • Client Meetings
  • Procurement process
  • Bills of material
  • Warehouse management
  • MS Excel
  • Inventory management
  • Outlook
  • Excel
  • Requisitions
  • Safety procedures
  • Materials identification
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Effective communication
  • Computer proficiency
  • Self motivation

Languages

Spanish
Native or Bilingual

Timeline

Materials Specialist

Plains All American Pipeline
04.2025 - Current

Quotations Specialist Lead

RK Supply
02.2024 - 04.2025

Inside Sales Manager

RK Supply
09.2016 - 02.2024

Outside Sales Representative

Whitco Supply
06.2015 - 09.2016

Inside Sales Representative

City Pipe & Supply
05.2014 - 06.2015

Store Manager

A&B Valve & Piping Systems
02.2012 - 05.2014

Some College (No Degree) -

Odessa College

Some College (No Degree) -

University of Texas Permian Basin

High School Diploma -

Andrews High School

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