Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Hi, I’m
Mariana Frederick
Customer Service Representative
Columbia,SC
Summary
Overview
10
years of professional experience
Work History
Self Employed Services
Rideshare Driver
04.2019 - Current
Job overview
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
Bank Of America
Call Center Supervisor
01.2014 - 03.2019
Job overview
- Supervise a team of call center agents, ensuring adherence to performance metrics and quality standards.
- Conducted training sessions for new employees on daily tasks, call handling, and email communication protocols.
- Assisted potential clients with setting up new bank accounts and credit cards.
- Manage customer escalations and provided solutions to complex issues.
- Proficient in using Microsoft Excel for data analysis reporting, and scheduling.
Oak Street Health Clinic
Front Desk Associate
06.2016 - 12.2018
Job overview
- I answered phone calls and scheduled appointments in transportation for patients.
- Communicated important messages to doctors and care teams, ensuring timely delivery of critical information.
- Maintained patient confidentiality in compliance with HIPPA regulations.
- Provided administrative support to the health care team, enhancing overall patient care experience.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
Education
South University Columbia, SC
Bachelor of Science from Business Administration And Nursing
06.2026
University Overview
Ridgeview High SchoolColumbia, SC
High School Diploma
06.2015
University Overview
Skills
- Customer Service Excellence
- Team Supervision and Training
- Microsoft Excel and Office Suite
- Effective Communication
- Conflict Resolution
- Scheduling and Appointment Management
- HIPPA Compliance
- Rideshare Operations
Timeline
Rideshare Driver
Self Employed Services
04.2019 - Current
Front Desk Associate
Oak Street Health Clinic
06.2016 - 12.2018
Call Center Supervisor
Bank Of America
01.2014 - 03.2019
South University
Bachelor of Science from Business Administration And Nursing
Ridgeview High School
High School Diploma