Mariana Freitas
El Cajon,CA
Summary
Forward-thinking Operations Specialist bringing many years of expertise in for industry sector businesses. Critical thinker cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies.
Overview
10
10
years of professional experience
Work History
Operations Specialist Second Class
US Navy
San Diego, CA
02.2020 - Current
- Gathered, controlled and destroyed communication materials.
- Operated command and control center systems and equipment.
- Maintenance on different systems and valves
- Used firefighting techniques to combat and maintain fires
- Maintained and updated daily event logs and entry authority lists.
- Communication with different ships and commands
Hostess
Buffalo Wild Wings
Modesto, CA
02.2019 - 02.2020
- Demonstrated strong interpersonal skills when interacting with customers.
- Communicated clearly with kitchen staff regarding customer orders.
- Assisted servers in bussing tables when needed during busy periods.
- Greeted guests warmly upon arrival, seating them promptly.
- Greeted customers and provided them with menus.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Monitored dining room activity to ensure compliance with health regulations.
- Handled cash payments and reconciled daily transactions accurately.
- Greeted guests upon arrival and escorted them to their tables.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Maintained a clean and organized dining area.
- Provided excellent customer service by addressing customer needs promptly.
- Provided menus to customers and answered questions regarding menu items.
- Assisted in preparing the restaurant for opening and closing shifts.
- Resolved any customer complaints or issues quickly and professionally.
- Answered phones promptly to record and confirm reservations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Tutor
Gustine High School
Gustine, CA
01.2015 - 05.2017
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Created a positive learning environment by encouraging open communication between tutor, teacher, and student's family members.
- Counseled struggling learners on how best to approach difficult subjects or tasks.
- Encouraged students to ask questions about topics they did not understand.
- Demonstrated various teaching techniques to engage students in the learning process.
- Created a positive learning environment that was conducive to student success.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Encouraged students to ask questions and participate in discussions.
- Worked closely with students to help develop math and essay writing skills.
Cashier
McDonald's
Gustine, CA
06.2016 - 12.2016
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier
Sonics Drive In
Modesto, CA
09.2014 - 12.2014
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Gustine High School
Gustine, CA06-2014
Some College (No Degree) - Social Work
Modesto Junior College
Modesto, CASome College (No Degree) - Education
Merced College
Merced, CASome College (No Degree) - Child Development
San Diego City College
San Diego, CASkills
- Process Planning
- Experience in leadership
- Quantitative skills
- Logistics Management
- Content management expertise
- Improvement plan knowledge
- Planning and coordination
- Verbal Communication
- Equipment Maintenance
Timeline
Operations Specialist Second Class
US Navy
02.2020 - Current
Hostess
Buffalo Wild Wings
02.2019 - 02.2020
Cashier
McDonald's
06.2016 - 12.2016
Tutor
Gustine High School
01.2015 - 05.2017
Cashier
Sonics Drive In
09.2014 - 12.2014
High School Diploma -
Gustine High School
Some College (No Degree) - Social Work
Modesto Junior College
Some College (No Degree) - Education
Merced College
Some College (No Degree) - Child Development
San Diego City College