Mariana Giron
Los Angeles,CA
Summary
At The Crepery Cafe, excelled in delivering exceptional customer service and maintaining high satisfaction, showcasing strong active listening and engagement skills. Expert in cash handling and POS systems, I significantly improved transaction efficiency. Trained new staff, enhancing team collaboration. Demonstrated patience and clear communication, contributing to a positive and productive work environment.
Overview
1
1
year of professional experience
Work History
Cashier
The Crepery Cafe
Universal City, CA
07.2023 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Accepted cash and credit card payments, issued receipts and provided change.
- Resolved customer complaints professionally in accordance with company policy.
- Built and maintained productive relationships with employees.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Issued receipts, refunds, credits or change due to customers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered customer questions and provided store information.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers promptly and responded to questions.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Northridge Academy Highschool
Northridge, CA06-2023
Some College (No Degree) -
American Career College
CASkills
- Drawer balancing
- Product restocking
- Cash register systems
- Staff training
- Patience
- Clear communication
- Cash handling
- Team collaboration
- Customer assistance
- Money handling
- Inventory restocking
- Order taking
- Working quickly
- Multitasking
- Positive attitude and energy
- ServSafe certification
Languages
Spanish
Professional
References
References available upon request.
Timeline
Cashier
The Crepery Cafe
07.2023 - Current
High School Diploma -
Northridge Academy Highschool
Some College (No Degree) -
American Career College
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