Mariana Gomez
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Quick Service Food Server
Walt Disney World, Magic Kingdom
01.2023 - Current
- Currently crossed trained at all three locations on MSN at Magic Kingdom.
- Disney Trainer at Dessert Party at Tomorrowland Terrace.
- Collaborated with team members to improve overall service speed during peak hours.
- Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
- Supported kitchen staff in preparing food orders quickly while adhering to strict health and safety guidelines.
- Assisted in training new employees on company policies, procedures, and best practices for exceptional service delivery.
- Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
- Implemented time-saving strategies for more efficient order fulfillment during busy periods.
- Maintained up-to-date knowledge of menu offerings, including seasonal items and nutritional information for informed recommendations to customers.
- Followed company standard operating procedures consistently to guarantee uniformity across all locations.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Suggested complementary items to orders to boost sales.
Cashier/Snack Bar Employee
Blitz
05.2022 - 12.2022
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Making the snacks, smoothies the costumers wamted.
Office Assistant
University Of Texas At El Paso
01.2021 - 12.2022
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
No Degree - Linguistics
The University of Texas At El Paso
El Paso, TX05.2025
High School Diploma -
Tecnologico De Monterrey
Ciudad Juarez, Chihuahua., Mexico05.2019
Skills
- Strong Multitasking
- Efficient Work Pace
- Positive Attitude
- Attention to Detail
- Order Accuracy
- Cash Handling
- Food Safety Practices
- Table Bussing
- Food Presentation
- Customer Service
- Order Management
- Conversant in Chinese
- Fluent in Spanish and English
- Reliable and Punctual
- Food Preparation
Languages
Spanish
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Professional Working
Timeline
Quick Service Food Server
Walt Disney World, Magic Kingdom
01.2023 - Current
Cashier/Snack Bar Employee
Blitz
05.2022 - 12.2022
Office Assistant
University Of Texas At El Paso
01.2021 - 12.2022
No Degree - Linguistics
The University of Texas At El Paso
High School Diploma -
Tecnologico De Monterrey
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