Hotel Housekeeper
Crowne plaza orlando
Orlando, FL
10.2023 - 01.2024
- Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
- Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
- Followed all health and safety regulations when handling chemicals and cleaning solutions.
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Organized housekeeping carts with necessary supplies at the start of shift.
- Transported trash from hotel rooms to designated areas on a regular basis.
- Used wheeled cart to carry linens, towels and cleaning supplies from room to room.
- Changed bed linens, made beds with fresh linens after guests checked out.
- Provided excellent customer service by responding quickly to inquiries.
- Delivered requested items to guest rooms in a timely manner.
- Swept, scrubbed and polished floors with mops and brooms.
- Maintained inventory of cleaning supplies used throughout the day.
- Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
- Emptied wastebaskets and cleaned ashtrays to transport trash and waste to disposal areas.
- Ensured that all lost and found items were handled properly per policy.
- Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
- Folded linen neatly for storage or transport to laundry area.
- Inspected bathrooms for cleanliness and replenishment of supplies.
- Replenished amenities in all guest rooms according to established standards.
- Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
- Reported maintenance issues such as plumbing problems or burned out bulbs.
- Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
- Stripped beds of soiled linen upon checkout of guests from their rooms.
- Operated vacuum cleaners and shampooers to clean rugs, upholstered furniture and draperies.
- Responded promptly to guests' requests for extra supplies or other items.
- Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
- Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
- Assisted with laundry duties such as washing towels and sheets.
- Informed supervisor when additional cleaning tasks were required during shift.
- Swept hallways, lobbies and stairwells on a daily basis.
- Checked for damaged or missing items in each room.
- Polished silver accessories and metalwork fixtures and fittings.
- Replenished drinking glasses, linens and bathroom items to keep rooms properly stocked.
- Notified managers concerning need for major repairs or additions to building
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Communicated with customers about requests for additional supplies or cleaning services.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.