Mariana Grajales
Englewood,NJ
Summary
Dynamic food service manager with a proven track record at Broadway cafe, skilled in cost control and employee training. Enhanced customer satisfaction through effective communication and problem-solving, while fostering a positive work environment. Successfully resolved conflicts and implemented strategies that increased operational efficiency and team performance.
Overview
2026
2026
years of professional experience
Work History
Manager
Brisas Restaurant
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Food Service Manager
Broadway Café
06.2022 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.
- Enhanced customer loyalty by creating rewards program that incentivized repeat business.
Receptionist
Creston
03.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Education
Bachelor - Physiology
University Technology
Pereira, Risaralda 11.2023
Skills
- Food safety compliance
- Inventory management
- Cost control
- Employee training
- Customer service
- Time management
- Effective communication
- Problem solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Service Manager
Broadway Café
06.2022 - Current
Receptionist
Creston
03.2022 - 03.2023
Manager
Brisas Restaurant
Bachelor - Physiology
University Technology
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